Being a good listener is vital to a person’s success.
But many people take their listening skills for granted. We often assume it’s clear that we’re practicing active listening and that others know they are being heard.
The reality is that we as leaders often struggle with tasks and roles that directly relate to active listening. Accepting criticism well, dealing with people’s feelings, and trying to understand what others think all require strong active listening skills.
Fortunately, knowing how to talk less and listen more — how to listen to understand — is a skill that can be learned.
Active listening is a valuable technique that requires the listener to thoroughly absorb, understand, respond, and retain what is being said.
While engaging in active listening, the listener may also pay close attention to the speaker’s behavior and body language in order to gain a better understanding of their message.
If you work to develop your active listening skills, you’ll not only become known as a good listener, you’ll become a better leader as well. Your co-workers and direct reports will respect you more, and you’ll likely see improvements in your relationships with them as a result.
To learn and practice effective listening, your leaders need to follow these 4 Listen to Understand steps:
Help your team get more done at your organization by equipping them with effective listening skills. We can deliver our world-class, research-backed Listen to Understand content to them — or you can.
We can equip your facilitators to deliver a workshop or internal training on listening in leadership either online or in person, whichever you prefer:
Access everything your internal HR or team leaders need to upskill your people by holding a leadership workshop on this topic
Leverage this proven leadership program content and customize it for your own internal development initiatives
Or, we can incorporate Listen to Understand as part of a larger leadership development initiative for your organization:
Combine with other topic modules and interactive experiences into a customized learning journey for your leaders
Our highly personalized leadership programs prepare leaders to address common challenges with listening to understand
Organizations who have partnered with us to upskill their people’s ability to listen to understand consistently tell us the same thing: their experience with CCL made a significant impact on their culture — and their bottom line.
“Before, it was all about efficiencies, operational excellence, and profit margins. Those are still top priorities at Copa, but a new focus has been added: It’s about people and people and people.”
Corporate Learning & Development Director
“This was such a wonderful opportunity. I have practiced the Better Conversations techniques at my workplace and I’ve already seen results with improved relationships and conversations! I’ve put listening first. The program is excellent.”
Our experts are here to help. Let’s have a conversation about how to listen to understand at your organization and how our Listen to Understand content could help support your development initiatives.
Package our research-backed Listen to Understand content with other proven leadership development topics and solutions for a customized, scalable solution perfect for your organization’s unique needs, context, and culture. Related topics include: