Listening to Understand

Achieve More When You Listen to Understand

Develop trust and relationships with others using the power of listening.

Being a good listener is vital to a person’s success.

But many people take their listening skills for granted. We often assume it’s clear that we’re practicing active listening and that others know they are being heard.

The reality is that we as leaders often struggle with tasks and roles that directly relate to active listening. Accepting criticism well, dealing with people’s feelings, and trying to understand what others think all require strong active listening skills.

Fortunately, knowing how to talk less and listen more — how to listen to understand — is a skill that can be learned.

Active listening is a valuable technique that requires the listener to thoroughly absorb, understand, respond, and retain what is being said.

While engaging in active listening, the listener may also pay close attention to the speaker’s behavior and body language in order to gain a better understanding of their message.

If you work to develop your active listening skills, you’ll not only become known as a good listener, you’ll become a better leader as well. Your co-workers and direct reports will respect you more, and you’ll likely see improvements in your relationships with them as a result.

Upskill Your Team With Listening in Leadership Skills

Reduce Misunderstandings, Resolve More Conflicts, and Waste Less Time by Listening to Understand

To learn and practice effective listening, your leaders need to follow these 4 Listen to Understand steps:

  • Learn to listen.
  • Know specifically what to do or to avoid doing to be a better listener.
  • Avoid misunderstandings and wasted time.
  • Use your superpower of Listening to Understand to resolve conflicts.

Help your team get more done at your organization by equipping them with effective listening skills. We can deliver our world-class, research-backed Listen to Understand content to them — or you can.

You Can Deliver Our Listen to Understand Content, or We Can

You Deliver

We can equip your facilitators to deliver a workshop or internal training on listening in leadership either online or in person, whichever you prefer:

Access everything your internal HR or team leaders need to upskill your people by holding a leadership workshop on this topic

Let’s talk about how you can leverage this proven leadership program content on listening to understand in a custom internal development initiative

We Deliver

Or, we can incorporate Listen to Understand as part of a larger leadership development initiative for your organization:

Combine with other topic modules and interactive experiences into a customized learning journey for your leaders

Our highly personalized leadership programs prepare leaders to address common challenges with listening to understand

What Our Clients Are Saying

Organizations who have partnered with us to upskill their people’s ability to listen to understand consistently tell us the same thing: their experience with CCL made a significant impact on their culture — and their bottom line.

But don’t just take our word for it — take theirs.

“Before, it was all about efficiencies, operational excellence, and profit margins. Those are still top priorities at Copa, but a new focus has been added: It’s about people and people and people.”

Dominik Rus
Corporate Learning & Development Director
Copa Airlines

Helping Leaders Form Deeper Connections by Building Active Listening & Feedback Skills

“This was such a wonderful opportunity. I have practiced the Better Conversations techniques at my workplace and I’ve already seen results with improved relationships and conversations! I’ve put listening first. The program is excellent.”

Judy Mendoza
Communications Manager
Rochester RHIO

Let's Discuss Listening in Leadership at Your Organization

Our experts are here to help. Let’s have a conversation about how to listen to understand at your organization and how our Listen to Understand content could help support your development initiatives.

Center for Creative Leadership (CCL)® will use this information to ensure the best response to your inquiry. By submitting this form, you acknowledge that CCL may contact you.

At CCL, we care about your privacy. The information you share with us will only be used to better service you and in accordance with your consent. For more information, please refer to our Privacy Policy.

Our Research-Backed Perspective on Listening in Leadership

Whether in a planned coaching session or just an impromptu moment, you can open the door to valuable learning just by doing these 3 things.

Empathetic leaders have been shown to be more successful. Learn why empathy in the workplace matters and how leaders and organizations can demonstrate and foster more empathy.

You don’t have to be a coach to use these 6 active listening techniques. Go beyond active listening and truly listen to understand, turning a casual chat into a coaching conversation.

Other Topics Related to Listen to Understand

Package our research-backed Listen to Understand content with other proven leadership development topics and solutions for a customized, scalable solution perfect for your organization’s unique needs, context, and culture. Related topics include:

Please update your browser. requires a modern browser for an enhanced and secure user experience. Internet Explorer is no longer supported or recommended by Microsoft. The Center for Creative Leadership recommends that you upgrade to Microsoft Edge or similar.