Recommended Insights
Recommended Insights

Conversational Skills

Your organizational culture is created and fortified through conversations. Build a better culture by improving conversational skills.

Conversations Are Directly Linked to Culture

Better Conversations Are a Business Imperative

The true picture of an organization’s culture shows through in the conversations. High-quality workplace conversations are built on courage and candor, lead to action and accountability, and yield better strategies — producing a more adaptable, resilient culture. In contrast, ineffective conversations demotivate talent and impede organizational success.

That’s why, no matter the size of your organization, working to strengthen conversational skills and increase access to coaching conversations will help drive better business outcomes and equip your leaders to be more successful in today’s new hybrid workforce environment.

These 4 Core Conversational Skills Are Essential

Conversation is simple — but not easy. It takes practice to hold highly effective, efficient, emotionally intelligent conversations. Things like ego, emotions, and a host of other challenges can get in the way and derail collaboration. This can be an even bigger issue with geographically dispersed, hybrid teams.

Fortunately, people can learn how to have better conversations. Our research has found that leaders who practice these 4 core conversational skills are rated as more effective by their superiors than those who don’t:

Listening to Understand

Asking Powerful Questions

Challenging & Supporting

Establishing Accountability

Our Better Conversations Every Day™ suite of solutions teach participants these 4 core behaviors, helping individuals learn how to hold better workplace conversations with teammates, wherever they’re located — and they’re scalable enough to support enterprise-wide culture change.

Explore Our Better Conversations Every Day™ Suite

Our research-based coaching and conversational skills training solutions will help forge a common leadership language and build a positive, successful, and feedback-rich culture across your entire organization, serving as a foundation for any organizational change or leadership development initiative.

Better culture starts with better conversations. Increase alignment and improve the quality of conversations, and strengthen your organizational culture.

Our leadership experts can deliver our proven, research-based Better Conversations Every Day™ conversational skills program, either live online or in person, to your people; customize its content for your organization; or train and license you to deliver it.

  • A brief, immersive, and transformative experience for employees at all levels
  • Available in different modalities to meet the needs of your organization

This coach training for leaders goes beyond the basics to reveal insights and hone the leadership skills needed to ask the right questions, encourage exploration, build trust, listen actively, and offer effective feedback.

Better Conversations & Coaching is a leadership coaching program that helps participants grow their coaching skills and learn how to have better conversations, giving them the confidence and competence needed to make a real impact on those they lead.

  • Graduates receive 30+ hours of training towards ICF certification
  • Advanced Level 2 option available for alumni

Scale and amplify the learning across your organization with this rich online experience that accelerates understanding and applying the 4 core conversational skills.

Deliverable as an asynchronous, self-paced online learning journey or in 1-hour live virtual modules, this training will help your people understand how to have better conversations and can accommodate large cohorts of participants at once.

  • Proven content module that can be combined with others into a customized learning journey for your organization’s leaders at every level

Let's Discuss Building Conversational Skills at Your Organization

Our experts are here to help. Let’s discuss how to have better conversations start happening across your organization. Together, we’ll lay a strong foundation for addressing any enterprise change or leadership development initiative and help you unlock the full potential of your organization.

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Better Workplace Conversations: Research & Resources

What It Takes to Coach Your People

What It Takes to Coach Your People

Leaders are often held accountable for developing others, but may not know how to do it well. Use these 4 skills to understand how to have a coaching conversation with your people and coach your people more effectively.

Read More

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