Conversational Skills

Your organizational culture is created and fortified through conversations. Build a better culture by improving conversational skills.

Conversations Are Directly Linked to Culture

Better Conversations Are a Business Imperative

The true picture of an organization’s culture shows through in the conversations. High-quality workplace conversations are built on courage and candor, lead to action and accountability, and yield better strategies — producing a more adaptable, resilient culture. In contrast, ineffective conversations demotivate talent and impede organizational success.

That’s why, no matter the size of your organization, working to strengthen conversational skills and increase access to coaching conversations will help drive better business outcomes and equip your leaders to be more successful in today’s new hybrid workforce environment.

These 4 Core Conversational Skills Are Essential

Conversation is simple — but not easy. It takes practice to hold highly effective, efficient, emotionally intelligent conversations. Things like ego, emotions, and a host of other challenges can get in the way and derail collaboration. This can be an even bigger issue with geographically dispersed, hybrid teams.

Fortunately, people can learn how to have better conversations. Our research has found that leaders who practice these 4 core conversational skills are rated as more effective by their superiors than those who don’t:

Listening to Understand

Asking Powerful Questions

Challenging & Supporting

Establishing Accountability

Our Better Conversations Every Day™ suite of solutions teach participants these 4 core behaviors, helping individuals learn how to hold better workplace conversations with teammates, wherever they’re located — and they’re scalable enough to support enterprise-wide culture change.

Explore Our Better Conversations Every Day™ Suite

Our research-based coaching and conversational skills training solutions will help forge a common leadership language and build a positive, successful, and feedback-rich culture across your entire organization, serving as a foundation for any organizational change or leadership development initiative.

Better culture starts with better conversations. Increase alignment and improve the quality of conversations, and strengthen your organizational culture.

Our leadership experts can deliver our proven, research-based Better Conversations Every Day™ conversational skills program, either live online or in person, to your people; customize its content for your organization; or train and license you to deliver it.

  • A brief, immersive, and transformative experience for employees at all levels
  • Available in different modalities to meet the needs of your organization

This coach training for leaders goes beyond the basics to reveal insights and hone the leadership skills needed to ask the right questions, encourage exploration, build trust, listen actively, and offer effective feedback.

Better Conversations & Coaching is a leadership coaching program that helps participants grow their coaching skills and learn how to have better conversations, giving them the confidence and competence needed to make a real impact on those they lead.

  • Graduates receive 30+ hours of training towards ICF certification
  • Advanced Level 2 option available for alumni

Amplify the learning across your organization with additional offerings that support understanding and applying the 4 core conversational skills.

Available as a self-paced online course or as a set of 4, one-hour modules, our world-class workplace conversations training can be delivered to your organization either live online or in person, or we can license the content and train you to deliver it. These options can accommodate large cohorts of participants at once.

  • Proven way to scale conversational skills across your organization, helping lay a strong foundation for addressing any enterprise change or leadership development initiative

Better Questions Make Better Workplace Conversations

When people across your organization have good conversational skills, your organizational culture is stronger — especially in today’s hybrid work context. It all starts with asking powerful questions — because powerful questions lead to powerful conversations, creating better outcomes.

Let's Discuss Building Conversational Skills at Your Organization

Our experts are here to help. Let’s discuss how to have better conversations start happening across your organization. Together, we’ll lay a strong foundation for addressing any enterprise change or leadership development initiative and help you unlock the full potential of your organization.

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Better Workplace Conversations: Research & Resources

What It Takes to Coach Your People

What It Takes to Coach Your People

Leaders are often held accountable for developing others, but may not know how to do it well. Use these 4 skills to understand how to have a coaching conversation with your people and coach your people more effectively.

Read More

Frequently Asked Questions About Conversational Skills

To improve your conversational skills, you must learn the core skills for coaching others, including 1) listening to understand, 2) asking powerful questions, 3) challenging and supporting, and 4) establishing next steps and accountability. Always listen carefully, respond thoughtfully, and resist imposing your own solution. Our Better Conversations Every Day™ suite of conversational skills training solutions is designed to help you build a positive, successful, and feedback-rich culture across your entire organization.

To implement conversational skills in the workplace, organizations must create a culture of feedback and candor by scaling coaching conversation skills. Organizations will want to develop core skills for everyone, link coaching outcomes to the business, recognize and reward coaching behaviors, and more. 

To have better conversations in the workplace, you must listen closely, ask questions, challenge and support, and establish next steps and accountability. Leader-coaches should aim to have a safe, trusting, and productive space for coaching conversations. Learn more about what it takes to coach your people

To improve coaching skills, it’s important to invest in coaching and conversational skills training solutions for your organization. This will help your people forge a common leadership language and build a positive culture of feedback and candor across your entire organization. 

Our conversation training solutions will teach 4 core conversations skills, which include listening to understand, asking powerful questions, challenging and supporting, and establishing accountability. Based on our research, leaders who practice these skills are rated as more effective by their superiors as compared to those who don’t.

More questions? Our experts are here to help. Let’s have a conversation!

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