Coaching isn’t just something that specialized professionals do. In fact, some of the most powerful coaching experiences are informal exchanges in the hallways, cafeterias, offices, and other workspaces in the course of everyday work.
Coaching conversations are an important way to turn experiences into learning, and nearly anyone can conduct them.
Through coaching, you help people become more self-aware. You reinforce strengths and explore challenges. You also help people take responsibility for their actions and their development.
More broadly, organizations benefit from a coaching culture through:
- Increased employee engagement
- Increased job satisfaction and morale
- Increased collaboration
- Improved teamwork
- Increased bench strength
Being a coach — developing others — is part of leadership. And any effective coaching conversation requires you to do 3 things:
1. Listen carefully. Don’t assume what the conversation is about or what path it should take. Truly listen. Allow space for others to think, reflect, and express themselves.
2. Respond thoughtfully. Coaching isn’t about the quick fix or first solution. It’s about uncovering answers though inquiry, openness, and exploration. Start by asking questions that draw out more information or stretch the other person’s thinking, such as:
- What else could you do?
- What else occurs to you?
- Who else have you talked to about this?
- Who else is affected in this situation?
3. Resist imposing your own solution. Shift from the norm of telling, problem-solving, and giving advice. There are times to direct or give answers, but coaching conversations are about the other person’s learning — not about your opinion or expertise. Again, asking questions will help them see possible solutions:
- How could you look at the situation in a different way?
- What alternatives can you think of?
- What aren’t you considering?
And, when a choice isn’t one you would make — don’t shut it down.
When you’re able to listen carefully, respond thoughtfully, and resist imposing your own solution, you have the basis of a coaching conversation.
So whether that conversation was a planned coaching session or an impromptu moment, you’ve opened the door to new thinking, new action, and valuable learning.
This article is based on The Center for Creative Leadership Handbook of Coaching in Organizations. Learn more how your organization can start having Better Conversations Every Day, or explore our other Coaching Services.