• Published April 12, 2023
  • 1 Minute Read
WHITE PAPER

Better Culture Starts With Better Conversations

Better Culture Starts With Better Conversations

Introduction

To truly understand an organization’s culture, just listen to the conversations. How people interact with one another — in the hallways, on video calls, in team meetings, even in informal chats — is the truest indicator of a company’s culture.

The effectiveness of an organization’s key business priorities like growth, innovation, and customer service are also constrained or amplified by the quality of the conversations. That’s why equipping your people to hold more effective, powerful conversations is a business imperative.

As the most basic building block of organizational culture, and something we all learn from a young age, conversation is simple — yet not easy. Having effective, efficient, and emotionally intelligent interactions doesn’t come naturally to most people. Fortunately, better conversation skills can be learned, leading to stronger relationships and better business outcomes.

In this paper, you’ll discover the 4 core behaviors that make the greatest difference in strengthening conversations, and how upgrading skills to reach a critical mass of people increases organizational effectiveness, engagement, and performance — scaling a culture change.

Download White Paper

Download White Paper

Download this white paper to learn how improving the quality of conversations at your organization can create lasting culture change and better business outcomes.

  • Published April 12, 2023
  • 1 Minute Read

Written by

Leading Effectively Staff
Leading Effectively Staff

This article was written by our Leading Effectively staff, who analyze our decades of pioneering, expert research and experiences in the field to share content that will help leaders at every level. Subscribe to our emails to get the latest research-based leadership articles and insights sent straight to your inbox.

What to Explore Next

Leading Effectively Article
How to Hold a Coaching Conversation

Whether in a planned coaching session or just an impromptu moment, you can open the door to valuable learning just by doing these 3 things in the conversation.

Leading Effectively Article
What It Takes to Coach Your People

Leaders are often held accountable for developing others, but may not know how to do it well. Use these 4 skills to listen more closely, hold a coaching conversation, and learn to coach your people more effectively.

Leading Effectively Article
How to Build and Maintain a Remote Work Culture

With many organizations adapting to new work-from-home arrangements and hybrid work policies, leaders and organizations should review 5 tips for building and maintaining a remote work culture.

Leading Effectively Article
How to Instill a Coaching Culture

A coaching culture improves how employees interact with each other, and with customers. Learn how to instill a coaching culture at your organization.

White Paper
Truth & Courage: Develop Conversational Skills to Implement a Coaching Culture

Without a coaching culture, the truth often goes unspoken; change only happens during crisis; and courage is a rare quality. Develop conversational skills across your organization to scale a coaching culture and promote truth and courage.

Related Solutions

About CCL

The Center for Creative Leadership (CCL)® is a top-ranked, global, nonprofit provider of leadership development and a pioneer in the field of global leadership research. We know from experience how transformative remarkable leaders really can be.

Over the past 50 years, we’ve worked with organizations of all sizes from around the world, including more than 2/3 of the Fortune 1000. Our hands-on development solutions are evidence-based and steeped in our work with hundreds of thousands of leaders at all levels.