Introduction
To truly understand an organization’s culture, just listen to the conversations. How people interact with one another — in the hallways, on video calls, in team meetings, even in informal chats — is the truest indicator of a company’s culture.
The effectiveness of an organization’s key business priorities like growth, innovation, and customer service are also constrained or amplified by the quality of the conversations. That’s why equipping your people to hold more effective, more powerful conversations is a business imperative.
As the most basic building block of organizational culture, and something we all learn from a young age, conversation is simple — yet not easy. Having effective, efficient, and emotionally intelligent interactions doesn’t come naturally to most people. Fortunately, better conversation skills can be learned, leading to stronger relationships and better business outcomes.
In this paper, you’ll discover the 4 core behaviors that make the greatest difference in strengthening conversations, and how upgrading conversational skills across your organization to reach a critical mass of people increases effectiveness, engagement, and performance — scaling an enterprise-wide culture change.
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With specific recommendations for HR leaders and senior executives, this paper offers insights into how conversations are directly connected to organizational culture. Download now to learn how improving the quality of conversations at your organization can create lasting culture change and better business outcomes.
