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We hear it all the time: “We have managers, but not good leaders.”
And it makes sense — organizations of all sizes are filling critical management positions with successful individual contributors and just hoping that they’ll be effective leaders. But while these new managers often have significant functional expertise, they often lack the first-level manager skills needed to lead a team.
What worked for them as individuals may not help them in their new role — and in fact, sticking to that old script may actually backfire.
The reality is, most first-time managers never receive any training for their first leadership role. Yet the transition into management is often the most difficult one in their career to date. Many report they find it more challenging than expected, feel isolated, and struggle with self-doubt.
Organizations are starting to recognize that critical first-level manager skills must be intentionally developed through coaching, mentoring, and providing access to new manager courses and support. Because no one is born a perfect leader; leaders are made. And that’s exactly what we do at CCL.
Becoming a manager of people requires not just a new set of skills, but a whole identity shift. And making the leap from individual contributor to manager, from peer to superior, or from project manager to people leader is a big transition for anyone — no matter how intelligent or driven they are.
Promotions show people you believe in them. Equipping them with what they need to succeed turns that potential into reality.
If your organization wants to strengthen both your leadership pipeline and your bottom line, investing in the least experienced tier of managers in your organization — your largest population of leaders — will produce results you’ll feel almost immediately.
Equip your new managers to master essential first-level manager skills they need to succeed. Our ongoing research ensures that we equip your leaders for present and future business conditions. Choose from our new manager courses or solutions, or let us craft a custom solution based on your organization’s unique culture, context, values, and competencies.
Whether you’re looking for a customized solution tailored to uplift and transform your entire frontline, or scalable programs designed to develop first-level manager skills for new and emerging leaders, we offer a variety of human-centered, research-backed new manager courses, programs, and solutions for every budget, available both virtually and in person.
We measure success by lives touched and impact made. That’s why the organizations we work with and the leaders we empower consistently tell us the same thing: their experience with us is a game-changer. Our new manager courses and solutions have helped to develop critical first-level manager skills and grow emerging leaders on the front lines at client organizations around the globe.
But don’t just take our word for it — take theirs.
“[The program] allowed me to acquire new tools to improve my leadership and my new role as manager. I highly recommend this course to anyone who is questioning or wants to improve their leadership.”
First-Level Manager Skills Development Program
A Prescription to Develop New Leaders in a Global Healthcare Organization
“One of Ingredion’s priorities is to develop leaders of tomorrow. Our partnership with CCL has allowed managers in our company to flourish through carefully customized programs aimed at unleashing their leadership potential.”
Our experts are here to help. Get in touch with us about developing the first-level manager skills that your emerging leaders need to succeed.
We conducted research with 10K+ young workers around the world to learn their views on leadership. This report reveals our findings and provides tips to help your organization attract, retain, and support emerging leaders.
There are 4 leadership roles every professional must understand and navigate, regardless of qualifications or industry. Learn about the 4 roles and the shifts necessary for successful leadership.
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