Recommended Insights
Recommended Insights

Conversations / Coaching Skills

5 Powerful Ways to Take REAL Action on DEI (Diversity, Equity & Inclusion)
5 Powerful Ways to Take REAL Action on DEI (Diversity, Equity & Inclusion)

Is your organization wondering where to start with DEI? Learn 5 ways to infuse your leadership and culture with greater diversity, equity, and inclusion.

Difficult conversations - CCL
5 Steps for Tackling Difficult Conversations

In order to deal with awkward, tense, or challenging conversations, we first need to understand the common mistakes we make — and then take 5 steps.

Copa Airlines - CCL
Helping Leaders Form Deeper Connections by Building Active Listening & Feedback Skills

Read this case study to learn more about CCL’s partnership with Copa Airlines to help its leaders build active listening skills.

How to Build and Maintain a Remote Work Culture - CCL
How to Build and Maintain a Remote Work Culture

With many organizations adapting to new work-from-home policies, leaders need these 5 tips for building and maintaining a remote work culture.

How to Have a Coaching Conversation
How to Have a Coaching Conversation

Whether in a planned coaching session or just an impromptu moment, you can open the door to valuable learning just by doing these 3 things.

How to Instill a Coaching Culture
How to Instill a Coaching Culture

A coaching culture improves how employees interact with each other, and with customers. Learn how to instill a coaching culture at your organization.

Immediately Improve Your Talent Development with the SBI Feedback Model - CCL
Immediately Improve Talent Development With Our SBI Feedback Model

Help managers hold more effective talent conversations and give more constructive feedback, and you’ll greatly improve your talent development processes.

University of Notre Dame
Improving Conversations to Scale Cultural Change

Read this case study to learn more about CCL’s partnership with the University of Notre Dame to scale cultural change by helping leaders improve feedback.

Medical and Healthcare Services - CCL
Making Coaching a Positive Development Opportunity

We partnered with this healthcare system to help make coaching a positive experience and to create a coaching-focused culture. Read this case study to learn more about our sophisticated training for existing and new coaches.

Tactics for Leading Across Generations
Tactics for Leading Across Generations

Leading multigenerational teams? The so-called “generation gap in the workplace” is mostly based on stereotypes, not facts. Get our tactics for leading across generations.

The 6 Essential Principles of Effective Leadership Coaching
The 6 Essential Principles of Leadership Coaching

Are you comfortable coaching others? Learn 6 principles of leadership coaching, applicable for both an executive coach or a coach within the organization.

The Best Leaders Always Ask These Leadership Questions
The Best Leaders Always Ask These Questions

Effective leaders are humble, curious, and good listeners. Ask yourself and your teams these leadership questions to cut through complexity and really understand the issues.

The Dynamics of Team Coaching - What is Team Coaching?
The Dynamics of Team Coaching

Leadership coaching doesn’t have to be a one-on-one process. So what is team coaching? Learn the dynamics of team coaching and how to be a team coach with these tips.

Use Active Listening to Coach Others
Use Active Listening to Coach Others

You don’t have to be a coach to use these 6 active listening techniques. Go beyond active listening and truly listen to understand to turn a casual conversation into an opportunity for a coaching conversation.

Use Situation-Behavior-Impact (SBI)™ to Understand Intent
Use Situation-Behavior-Impact (SBI)™ to Understand Intent

Want to give more effective feedback? Learn how to use our SBI feedback model to close the gap between a person’s intentions and the impact of their behavior.

What It Takes to Coach Your People
What It Takes to Coach Your People

Leaders are often held accountable for developing others, but may not know how to do it well. Use these 4 skills to understand how to have a coaching conversation with your people and coach your people more effectively.

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