Recommended Insights
Recommended Insights

Frontline Leader Impact

Frontline managers make up nearly 40% of the manager population. Preparing them to lead effectively is essential.

Leadership effectiveness is the #1 concern for organizations of all sizes, across industries and around the world. The challenge? Companies have traditionally been forced to compromise between quality, cost, and flexibility when considering frontline leadership development solutions. Until now.

Kelsey Kornaus - CCL

Kelsey Kornaus 
Group Manager 
Burt’s Bees

 “I highly recommend this program, as you can take it at your own speed and really work towards bettering yourself. At such a weird time in all of our lives, what more can we do besides try and be a better leader for our peers, our families, and ourselves?”


High-potential, new, or first-time managers




6 weeks (3 hours/week)




Faculty-to-participant ratio: 1:24


Program Experience

Support Your Frontline Leadership with Targeted Development

Almost 60% of managers never receive training for their first leadership role. This frontline training can correct that. Over the course of 6 weeks, this interactive, engaging online learning experience gives high-potential talent the confidence and skills they need to be successful in a frontline leadership role, increase personal effectiveness, and build relationships to get work done.

What Participants Learn in Our Frontline Training Course

Our online leadership training develops the 6 crucial competencies for frontline leadership success:

  • Self-Awareness: Remaining aware of one’s strengths and development needs
  • Learning Agility: Seeking out diverse experiences and applying lessons learned to new challenges
  • Communication: Listening, speaking, and writing clearly and consistently for maximum impact
  • Political Savvy: Relating well to people and developing strong working relationships with managers and superiors
  • Motivating Others: Inspiring commitment by recognizing and rewarding the contributions of others
  • Influencing Outcomes: Understanding and persuading effectively to gain cooperation and get things done

Why Choose Our Frontline Leadership Program?

Our frontline leadership training program delivers a completely reimagined online leadership development program experience to transform frontline managers into the leaders organizations need.

This program brings together:

  • Our world-class, research-driven content and experienced faculty
  • An intuitive online learning platform

Through the use of self-assessments and feedback from peers and the moderator, participants gain a detailed picture of their personal strengths and challenges.

Frontline Leader Impact


Online – Global

$1,500 USD


The Center for Creative Leadership & Management Concepts logosU.S. federal government employee? Our partner offers a version of this frontline training program especially for leading in the government context. Explore Frontline Federal Leader Impact.

Similar course in an in-person format? Explore this alternative CCL program for first-level managers.

En Español? By request, we can deliver this world-class frontline leadership course translated into Spanish. View brochure or contáctenos.

Multiple participants? Scale-up options and volume pricing available for organizations wishing to develop multiple frontline managers or customize a version of this frontline leadership program for their unique context and culture. Contact us for more details!

What Our Alumni Are Saying

Alumni of our frontline training course consistently tell us the same thing: their experience with us made a significant impact on their leadership and professional growth, and they’re grateful for the life-changing opportunity.

But don’t just take our word for it – take theirs.

“We’ve been including FLI within our mid-level management development program for a few years now. Highly recommended — especially if your audience is geographically dispersed. Its online format also enables frontline managers (I call them firefighters) to juggle their multitude of daily responsibilities with their personal development.”

Michael Schmidt
Channel Advancement Manager
Vermeer Corporation

“As the CEO of a diverse global technology firm, I found the FLI course to be timely, relevant, and useful. I believe it will provide a common language/methodology to connect all of our leaders across the world.”

Matt Dircks
CEO & Board Member

“With such a diverse group from multiple time zones and different countries, we wanted to steer away from a ‘one size fits all’ approach to leadership development. The virtual experience was the best solution for our needs. The group made it fun, allowed them to interact more often, support each other, and develop key leadership competencies.”

Gloriana Garro
Director of People Development & Learning

“The Frontline Leadership course is impactful and teaches skills for enhanced leadership that can be implemented immediately. I highly recommend this course for anyone who wants to grow as a leader, a professional, or a person. All skills are relevant to our day-to-day lives.”

Melinda Caltabiano
Director, Apheresis Operations

Impact of Our Frontline Leadership Program

What participants said about this online frontline management training program:

0 %
intend to apply program lessons at work
0 %
found the course easy to access and navigate
0 %
made positive impact on leadership skills

Learn More About Our Frontline Training

Download a Brochure

Discover more about what you’ll learn in our frontline leadership program.

Your Boss

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Let's Discuss Developing Frontline Leadership at Your Organization

Our experts are here to help. Get in touch with us about your frontline training needs. We’d love to hear from you!

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Frontline Leadership Training: Research & Resources

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