Listening Skills

In order to deal with awkward, tense, or challenging conversations, we first need to understand the common mistakes we make — and then take 5 steps.

Inevitably, leaders have to manage conflict — either between direct reports or with a colleague. These 6 tips will guide leaders through resolving conflict in the workplace.

Read this case study to learn more about CCL’s partnership with Copa Airlines to help its leaders build active listening skills.

Whether in a planned coaching session or just an impromptu moment, you can open the door to valuable learning just by doing these 3 things.

Effective leaders are humble, curious, and good listeners. Ask yourself and your teams these leadership questions to cut through complexity and really understand the issues.

Empathetic leaders have been shown to be more successful. Learn why empathy in the workplace matters and how leaders and organizations can demonstrate and foster more empathy.

You don’t have to be a coach to use these 6 active listening techniques. Go beyond active listening and truly listen to understand to turn a casual conversation into an opportunity for a coaching conversation.

Leaders are often held accountable for developing others, but may not know how to do it well. Use these 4 skills to understand how to have a coaching conversation with your people and coach your people more effectively.