Recommended Insights
Recommended Insights

Listening Skills

Difficult conversations - CCL
5 Steps for Tackling Difficult Conversations

In order to deal with awkward, tense, or challenging conversations, we first need to understand the common mistakes we make โ€” and then take 5 steps.

6 Tips for Leading Through Conflict in the Workplace
6 Tips for Leading Through Conflict

Inevitably, leaders have to manage conflict โ€” either between direct reports or with a colleague. These 6 tips will guide leaders through resolving conflict in the workplace.

A Broad Perspective: A Must-Have for Promotion
A Broad Perspective: A Must-Have for Promotion

The higher your leadership position, the more important it is to see beyond your role. Here’s how to gain a broader perspective โ€” a must-have for promotion.

Copa Airlines - CCL
Helping Leaders Form Deeper Connections by Building Active Listening & Feedback Skills

Read this case study to learn more about CCL’s partnership with Copa Airlines to help its leaders build active listening skills.

How to Have a Coaching Conversation
How to Have a Coaching Conversation

Whether in a planned coaching session or just an impromptu moment, you can open the door to valuable learning just by doing these 3 things.

The Best Leaders Always Ask These Leadership Questions
The Best Leaders Always Ask These Questions

Effective leaders are humble, curious, and good listeners. Ask yourself and your teams these leadership questions to cut through complexity and really understand the issues.

The Importance of Empathy in the Workplace
The Importance of Empathy in the Workplace

Empathetic leaders have been shown to be more successful. Learn why empathy in the workplace matters and how leaders and organizations can demonstrate and foster more empathy.

Use Active Listening to Coach Others
Use Active Listening to Coach Others

You don’t have to be a coach to use these 6 active listening techniques. Go beyond active listening and truly listen to understand to turn a casual conversation into an opportunity for a coaching conversation.

What It Takes to Coach Your People
What It Takes to Coach Your People

Leaders are often held accountable for developing others, but may not know how to do it well. Use these 4 skills to understand how to have a coaching conversation with your people and coach your people more effectively.

SUBSCRIBE

Subscribe to our eNewsletters to get the latest on cutting-edge, leadership insights & research.

Please update your browser.

CCL.org requires a modern browser for an enhanced and secure user experience. Internet Explorer is no longer supported or recommended by Microsoft. The Center for Creative Leadership recommeds that you upgrade to Microsoft Edge or similar.

Brave

Chrome

Edge

Firefox