2 thoughts on “5 Steps for Tackling Tough Conversations

  1. Beth Tunis says:

    I like the idea of preparation before entering the conversation using “what happened, feelings and identify.” I’d add the principle, when entering the conversation, listen deeply, be slow to talk, identify an agreed upon action. Thanks for the info!

  2. It is very important to read the emotions of the people while discussions. We can read wether they are interested or not, wether they are tired or not,and so much more. Listening and reading emotions really matter.

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