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In the swirl of information and interactions, conflict will bubble and flare up, driven by disagreements, personal grievances, or misunderstandings. But getting drawn in doesn’t help others manage the conflict — nor does trying to figure out all the answers yourself.
So what can leaders do to manage conflict in the workplace? How can you help improve the situation and resolve conflict?
Dealing with conflict is a task many managers struggle with or even avoid. But it is possible to transform disagreement and discord into positive outcomes.
First, understand that conflict is inevitable. When people work together, they bring differing perspectives, opinions and motives that can lead to conflict.
Next, keep in mind that conflict isn’t always bad. In fact, many conflicts — when handled properly — can create an atmosphere of creativity and innovation.
Most importantly, know that conflict management skills can be learned. While natural ability is helpful, we know these skills can be effectively developed and improved.
Because sometimes, conflict in the workplace can’t be avoided. And when that happens, you’ll need to show leadership through it.
Give your leaders the skills to directly address conflict in a way that preserves or improves relationships, creates new opportunities, and increases productivity:
Start leading through conflict at your organization by equipping your team with these conflict management skills. We can deliver our world-class, research-backed conflict management skills content to them — or you can.
We can equip your facilitators to deliver a workshop or internal training on conflict management skills either online or in person, whichever you prefer:
Or, we can incorporate conflict management skills as part of a larger leadership development initiative for your organization:
Our experts are here to help. Let’s have a conversation about conflict management skills at your organization and how our conflict management content could help support your development initiatives.
Package our research-backed conflict management skills content with other proven leadership development topics and solutions for a customized, scalable solution perfect for your organization’s unique needs, context, and culture. Related topics include: