Sarah has more than 15 years of experience conducting applied research and program evaluation. Before coming to CCL®, Sarah worked for Press Ganey Associates, a healthcare quality improvement organization where she supported clients’ efforts to improve patient satisfaction through survey design, analysis, and interpretation. Previously, she worked at Loyola University Chicago’s Center for Urban Research and Learning where she conducted multiple evaluations of programs including a city-run domestic violence help line, a permanent housing program for chronically ill homeless individuals, and multiple youth-focused programs. Sarah’s graduate work focused on groups and teams and ethical decision making. Sarah also taught undergraduate courses in Research Methods, Social Psychology, and Industrial/Organizational Psychology.
Sarah has published multiple articles in peer reviewed journals and contributed to several books on topics ranging from evaluation of leadership development, generational differences in the workplace, shared group cognition, ethical decision making, and bias in the workplace. She has also authored and co-authored numerous white papers and reports on issues including measuring the impact of culture change initiatives, leadership analytics, the effectiveness of coaching, managerial derailment, workplace engagement and trust, innovation, corporate social responsibility, and patient satisfaction. Sarah has presented her work at the International Leadership Association, American Evaluation Association and the Society for Industrial and Organizational Psychologists conferences.
Sarah is the Director of Insights and Impact Services at CCL, a team that partners with clients to use data to improve programs and show evidence of impact with a goal of helping CCL advance its mission and help our clients achieve greater results. Recent projects include conducting an evaluation of a large-scale leadership strategy initiative in the energy sector, a multi-component leadership development program for high potential leaders in a manufacturing company, and a program for women leaders in technical roles.
Areas of Expertise
Evaluating the Impact of Leadership Development Programs, Evaluation of Culture Change Initiatives, Social Psychology
Ph.D. in Applied Social Psychology from Loyola University Chicago
M.A in Applied Social Psychology from Loyola University Chicago
B. A. in Psychology from the University of California, San Diego
Sarah is a member of the American Evaluation Association.
Select CCL Publications
- How to Know if Your Culture Change Strategy is Working
- Building the Case for Executive Coaching
- Using Predictive Analytics for Leadership Development
- Building Trust in the Workplace: A Key to Retaining Women
- Employee Engagement: Has it Been a Bull Market?
Select External Publications
- Evaluating the Impact of Leadership Development
- Can managers of every generation have it all? Examining the relationship between work-life balance and promotability for Baby Boomers and Generation X
- The Needs of Participants In Leadership Development Programs: A Qualitative and Quantitative Cross-Country Investigation
- The Effects of Ethical Climate on Group and Individual Level Deception in Negotiation
Honors, Awards, Grants
- Postdoctoral Research Fellowship, Center for Creative Leadership, 2009-2011.
- Victor J. Heckler Fellowship, 2006-2007.
- Nominee, James E. Johnson Excellence in Graduate Teaching Award, 2006.
- Research Fellowship, Center for Urban Research & Learning, 2005-2006.
- Assistantship & Tuition Fellowship, Loyola University Chicago, 2002-2005.