Our evidence-based psychological safety training solutions show leaders how to build psychological safety in the workplace, fostering greater trust, creativity, collaboration, and innovation across your organization.
Better Conversations Every Day™
Effective communication is the cornerstone of successful leadership — affecting performance, innovation, engagement, and culture. Our proven conversation training course helps leaders at every level give and receive feedback, build trust and psychological safety, and hold coaching conversations.
Best for
Employees at all levels
Format
Live online and
Licensable
Duration
8-hour intensive, over one week
Model
Live instructor-led
Class Size
Coach-to-participant ratio: 1:4
Locations
Global
About the Program Experience
Conversation Skills Are Connected to Culture
The true picture of an organization shows up in the conversations people have with one another. Ideally, discussions open doors and motivate people to action; leaders hold coaching conversations that are efficient, respectful, and courageous; and the culture supports candor and accountability.
But while conversation may seem simple, it’s not easy. It takes skill and practice for leaders to communicate effectively and with emotional intelligence as they share concerns, consider new ideas, grapple with difficult issues, and collaborate across silos. Coach training for leaders can help people managers be more confident and effective when giving feedback to others.
And the fastest way to enhance your organizational culture from top to bottom is by improving the quality of the conversations people are having with one another.
No matter the size of your organization, strengthening communication skills and increasing access to coaching conversations will help drive better business outcomes.
Who Should Attend
Our Better Conversations Every Day™ program is designed to improve communication and conversation skills for all employees, and provides coaching training for leaders at every level of the organization.
What Participants Learn
By working in small groups led by a skilled coach, participants in Better Conversations Every Day™ learn a simple, practical, memorable way to hold more effective, constructive conversations with others. For individual leaders, this conversational skills training program helps:
- Develop skill at holding coaching conversations to motivate and support others
- Accelerate emotional intelligence and improve listening practices
- Break down silos and communication barriers, especially when leading hybrid or remote teams
- Boost confidence in giving feedback and managing high-stakes negotiations
- Address issues and concerns with honesty, openness, and respect
- Build trust and psychological safety, strengthening relationships and team performance
A brief but transformative learning experience for employees at all levels, this conversation skills program can also be offered to multiple participants or scaled to foster better conversations across your entire organization.
What’s Included
Delivered by highly trained faculty and coaches, this conversation training program includes:
- Research-based curriculum on essential conversation & communication skills
- Hands-on practice applying new skills to a real-world challenge
Program Agenda
| Section 1 (1 hour) | Section 2 (4 hours) | Section 3 (4 hours) |
|---|---|---|
| Kickoff | Listen to Understand Ask Powerful Questions | Challenge & Support Establish Next Steps & Accountability |
How Does Conversation Training Help My Organization?
The skills taught in our Better Conversations Every Day™ coaching and conversational skills training enable people to communicate more effectively and equip managers to be more successful, particularly when leading hybrid or remote teams.
If your organization partners with us to offer this program to multiple participants or scale it to make coach training for leaders widely available, the business benefits compound, as you:
- Improve boundary-spanning and innovation
- Increase trust, collaboration, and accountability
- Transform performance management with a feedback-rich culture
- Create a more adaptable and resilient organizational culture
- Develop and retain talent to support the leadership pipeline of the organization
- Foster a shared leadership vocabulary and build leader capacity
- Lay a strong foundation for any organizational change or development initiative
Why Choose Our Better Conversations Program?
Our approach is culture change, not manager training, and our Better Conversations program is simple, brief, evidence-based, and highly effective. It can be delivered in multiple ways:
- Offered as a coach training for leaders, it equips individual managers with the skills, tools, and practice to hold coaching conversations, span boundaries, build trust, fuel collaboration, and enable innovation.
- Delivered as a foundational conversation skills training at scale, it helps build a common leadership language, mindset, and skillset across your organization, creating a culture of feedback.
This program can be delivered by our experts, or we can license this proven content to your organization and train your trainers to deliver it. Contact us to discuss delivery options.
Program Requirements & Cancellation Information
Requirements for Program Participation
Our programs provide personalized insights into participants’ unique leadership style and abilities. Completing required online coursework and assessments ensures maximum benefit from the development experience to support personal and professional growth. Specific assignments will be communicated with ample time for completion.
Payment & Cancellation Information
Online registration requires payment by credit card. If you require other payment methods, such as invoicing your organization, please contact us to register.
If you need to transfer or cancel a program registration, fees may apply. Please review our Transfer & Cancellation Policy for complete details.
Upcoming Program Dates
Select a date below to provide key individuals with coach training for leaders, or learn more about offering this program more widely.
Want to Offer This Conversation Skills Training Widely?
Strengthen the fabric of your organization by building listening, communication, coaching, and conversation skills at scale. When delivered to your entire organization, our Better Conversations Every Day™ content can help foster a culture of feedback and coaching, improving business outcomes. The content is available in different modalities and levels of impact:
Volume pricing options are available for organizations wishing to offer access to this coach training for leaders to multiple participants.
License our conversation skills training and we’ll train your team, who can then facilitate this session as an internal workshop for your team or organization.
Let’s co-create a custom leadership solution for your organization. Our experts can tailor our conversation training for your context and culture.
Develop leaders across your organization with access to this program and access to more of our content, assessments, and tools, all based on our research.
Still Have Questions?
We’re here to answer your questions about conversation skills and coach training for leaders.
What Our Alumni Are Saying
As a top-ranked provider of leadership development, we’ve shaped the industry for more than 50 years and are trusted globally to design and deliver solutions that enable individuals and organizations to reach their full potential. Clients around the world — including 2/3 of the Fortune 1000 — have partnered with us for conversational skills training, driving remarkable transformations at their organizations.
But don’t just take our word for it — take theirs.
Impact of Better Conversations Every Day™
What our clients say about this conversations skills training program:
found the course easy to access and navigate
1
%
were highly satisfied with this conversation training
1
%
were able to make meaningful connections
1
%
Need More Information on Our Better Conversations Course?
Download a Brochure
Discover more about what participants learn in this conversation course and the importance of coach training for leaders.
Go Deeper on Conversation Skills
Learn more about the 4 core behaviors we teach in our conversation training program.
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Let’s Discuss Scaling Conversational Skills Training Across Your Organization
Our experts are here to help. Let’s talk about how our conversation skills training can help your leaders drive business results for your organization.
Related to Our Conversation Skills Training Program
Leadership and communication go hand-in-hand. Learn more about our solutions and leadership communication training that your leaders need to be effective.
Do your people struggle with giving effective feedback? Upskill your team with our feedback training solutions so they’re better equipped to give feedback that works.
Emotionally intelligent leadership drives employee engagement and builds stronger organizational culture. Learn more about our evidence-based emotional intelligence training for leaders.
Access tailorable training and tools with an all-in-one leadership development subscription to help you support and scale your in-house corporate leadership training initiatives.
Listening in leadership is a critical skill. Our solutions go beyond active listening techniques to upskill your team so they truly listen to understand.
Coaching & Conversation Skills for Leaders: Resources
Replace Type
Without a coaching culture, the truth often goes unspoken; change only happens during crisis; and courage is a rare quality. Develop conversational skills across your organization to scale a coaching culture and promote truth and courage.
Replace Type
Whether in a planned coaching session or just an impromptu moment, you can open the door to valuable learning by doing these 3 things in a conversation.
Replace Type
Leaders are often held accountable for developing others, but may not know how to do it well. Coaching others is a key skill for leaders. Strengthen these 4 skills, and you’ll coach people more effectively.
Replace Type
An organization’s culture shows through in the conversations. Improving the quality of conversations can create cascading culture change and better business outcomes.
Replace Type
You don’t have to be a coach to use these 6 active listening techniques. Go beyond active listening and truly listen to understand, turning a casual chat into a coaching conversation.
Replace Type
Today, as teams collaborate remotely, conversations are the foundation for managers to build trust, engagement, and inclusion. Watch this webinar to learn how to create an organization-wide coaching culture.
More Information About Conversation Skills Training
How to improve conversation skills?
To improve your conversations, learn the 4 core conversation skills: 1) listening to understand, 2) asking powerful questions, 3) challenging and supporting, and 4) establishing next steps. Always listen carefully, respond thoughtfully, and resist imposing your own solution. Our brief but effective conversation skills training program can help you develop these skills and build confidence in delivering feedback and communicating more clearly.
What skills will you gain from a conversational skills training program?
A conversation skills training program will help you improve communication by building your coaching skills and increasing your comfort with delivering feedback. Our course focuses on growing the 4 core conversational behaviors to build the trust, psychological safety, collaboration, resilience, and emotional intelligence leaders need to lead effectively, particularly in today’s hybrid work environments. Participants learn how to break down silos and communication barriers; improve their listening; enhance their relationships; and help their organization be better prepared to handle challenges.
How do I have better conversations in the workplace?
To have better conversations in the workplace, you must listen closely to others, ask good questions, provide challenge while supporting the person, and establish accountability. Taking a conversational skills training program can equip you to create safe, trusting, and psychologically safe spaces for conversations at work.
Why are coaching skills important for leaders?
Being able to coach direct reports is a vital skill for developing talent and meeting performance goals. Managers need to be able to give and receive feedback and hold their teams accountable for results. Our coaching skills training for leaders equips them to hold candid coaching conversations that create psychological safety, build shared understanding, and promote follow-through, creating growth and meaningful change. Honing coaching skills gives individuals the necessary tools to improve emotional intelligence, build relationships, break down silos, sustain performance, and promote better business outcomes. When developed and scaled across an entire organization, coaching and conversation skills are also important because they help build trust, collaboration, and innovation.
What are the core conversation skills?
The 4 core conversation skills taught in our conversational training program include listening to understand, asking powerful questions, challenging and supporting, and establishing accountability. Our research finds that leaders who practice these conversation skills regularly are rated as more effective by their superiors, compared to those who don’t.
More questions? Our experts are here to help. Let’s have a conversation!
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