Transfer & Cancellation Policy

Before a program begins, we incur substantial administrative costs related to your registration. Therefore, if you must change or cancel your registration, the following fees apply: (**See below for exceptions.)

Number of Days Before Program**
Participant Substitutions Allowed
Transfer Fee
Cancellation Fee
More than 30 days
Yes (no fee)
No fee
No fee
15 – 30 days
Yes (no fee)
25% of tuition
50% of tuition
14 days or less
No
50% of tuition
100% of tuition

Transfer Policy

Transfer requests must indicate the new date and/or new program the participant wishes to attend. Tuition will become 100% non-refundable if a participant transfers more than 2 times or does not attend another program within 6 months of the original program start date.

Refund Policy

Any remaining balance of a cancelled program’s payment can be applied to another CCL program within 6 months of the original program date. After 6 months, the balance is non-refundable.

**Exceptions to These Policies

The above policies apply to all our leadership programs, with the following exceptions:

  • For APAC Leadership at the Peak programs in Singapore only: The program tuition includes a 5-day stay at the Capella Singapore. Therefore, the substitution, transfer, cancellation, and refund policies are slightly different:
    • If More Than 30 Days Until Program: Same as noted in table above.
    • If Less Than 30 Days Until Program: No substitutions are allowed. Transfer fee: 50% of tuition. Cancellation fee: 100% of tuition.
  • For Assessment Certification Course and CCL Boost™ for New Leaders:
    • No Substitutions After Login Issued:Enrollment and name changes are not permitted after purchase and login credentials have been issued. A substitution request may be honored only if the course login has not been accessed. Contact us to submit a request.
    • No Refunds After Login Used: No refunds will be permitted after logging into the Assessment Certification Course or CCL Boost™ for New Leaders and accessing CCL’s intellectual property.

Questions?

Please update your browser.

CCL.org requires a modern browser for an enhanced and secure user experience. Internet Explorer is no longer supported or recommended by Microsoft. The Center for Creative Leadership recommends that you upgrade to Microsoft Edge or similar.

Chrome

Edge

Firefox