Are You Getting the Best Out of Your Senior Leadership Team?

people in a room discussing the senior leadership team

An Underperforming Senior Leadership Team Yields an Underperforming Organization

A senior leadership team is a powerful asset for any organization. 

A strong executive leadership team mobilizes everyone in the organization to propel the organization’s vision and strategy forward. Yet too often, this considerable potential goes untapped. Senior executives struggle to balance running their individual business areas with working together as a leadership team, focused on the success of the whole organization.

In our research survey of senior executives, 65% indicated that their leadership team was experiencing this clash between functional and enterprise accountabilities; only 18% rated their leadership team as “very effective” with respect to their executive responsibilities.

This paints a stark picture: Too many executive and senior leadership teams are underperforming.

Even though individual members may be well-prepared and capable in their individual roles, there is often a sizable deficit when it comes to the overall leadership team’s collective capability.

What can the CEO do to ensure the leadership team capitalizes on the potential for collective impact and results? How do team members integrate their individual skills and expertise into a highly functioning executive team that intentionally acts together, leveraging their opportunity to work for the entire enterprise?

Nearly all the senior executives in our study (97%) agreed that “increased effectiveness of my executive team will have a positive impact on organizational results.” There is substantial value in assessing a team’s current functioning, and then working to optimize its performance and senior leadership team alignment as a genuine “enterprise executive team” that takes a collective approach to creating results.

What are the common issues facing senior teams today? Where should you focus your efforts? And how do you know if your senior leadership team is working at its maximum potential? We offer our answers to these questions, plus how to recognize and create a high-performing executive leadership team, below.

Common Challenges Facing Senior Leadership Teams

4 Issues We Hear Often See With Leadership Teams

A senior leadership team isn’t just another team. The best practices and conventional wisdom of effective teams are not sufficient to create a high-functioning executive leadership team. The role and realities at the top create unique challenges.

Here are 4 challenges that senior leadership teams often face when they turn to us for help.

1. The game has changed — something is new and shakes up the senior leadership team’s equilibrium.

It could be a new CEO, a new team member, or new strategic challenges. Whatever the shift, the team struggles with focus, collaboration, and trust.

Conversations circle at a superficial level, not getting into the deeper, more complex issues. The direction for the team (and for the organization) starts to get unclear. Leadership team members begin to doubt if they have the right people in the group; some speculate they are the ones in question.

2. The battle to achieve both functional and enterprise goals has multiple fronts.

Members of the senior leadership team typically play a dual role of leading their own function or organization, while also being responsible for the high-level goals of the business as a whole. This tension is constant, and can easily lead to lack of alignment and political infighting.

Team members may respond with defensiveness — acting in ways that protect themselves and their personal scope. If this tension is not managed, the senior leadership team will fail to execute enterprise-wide initiatives, resist spanning boundaries, and maintain organizational silos.

3. Conflict is either too intense, or underplayed.

Egos and disagreements overshadow substance. Alternatively, discussions are “too polite.” Either way, important conversations happen outside the room, difficult topics are avoided, and decisions don’t stick.

At the senior leadership team level, the ability to be transparent, give constructive feedback, and address team dynamics is crucial for success.

4. A “good enough” team is no longer enough; the leadership team wants to “up their game” to unlock untapped collaborative potential.

Maybe they lack innovation, energy, enthusiasm, or are hesitant to take risks. Or, increasing complexity requires new agility or new mindsets. A senior leadership team that’s good but not great means the organization is not poised to navigate greater uncertainty or capitalize on new opportunities.

So, what does the senior leadership team need to do to overcome these challenges? Invest in their own development, understanding that improving team dynamics and processes are not secondary priorities to running the business.

Is Your Senior Leadership Team Underperforming?

Symptoms of an Underperforming Senior Leadership Team

Most senior leadership teams are leaving growth potential on the table. Because they’re typically a group of functionally focused leaders, their main challenge is to come together with an enterprise view. As a result, most executive teams are:

  • Not conveying enterprise awareness down through their direct reports and into the larger organization.
  • Not driving cross-boundary collaboration to eliminate waste and create new value.
  • Not leveraging the diversity of perspectives to help foster multi-disciplinary planning and strategy — figuring out what to keep, what to discard, what they need to learn, and what to start.
  • Not fostering “bottom up” insight, awareness, and ideas, leading to an organization that is disproportionately top-down at a time when awareness and mobility need to originate from multiple levels.
  • Not examining differences well, out in the open and transparently, with a combination of assertion and inquiry.

In our experience, if these issues are appearing at the senior leadership team level, those same weaknesses are likely to manifest throughout the organization. As a result, their organizations don’t execute on strategy and change initiatives as well as they might otherwise. They may fail to adapt quickly enough to keep up with the marketplace. And although they may attract skilled people, they may not be able to develop that talent in a way that maximizes value for the enterprise.

The bottom line?

An underperforming executive team results in an underperforming organization.

Designing a High-Performing Senior Leadership Team

Most CEOs would agree — and our data supports — that picking the right people for the senior leadership team is critical.

But typically, CEOs select executive team members based on what those individuals have accomplished before, not how they’ll function as part of a team of peers with final responsibility for the organization’s strategy and operations.

The CEO, therefore, must always be focused on the ever-creative process of building and developing the executive team. And there’s no algorithm for putting different people together in the complex roles required in a top leadership team.

However, having the right approach to designing the team can improve the odds of developing a group of leaders who can complement the CEO’s strengths, while also working together well and carrying out corporate strategy. You need to consider the leadership team’s strategic abilities, operational knowledge, and emotional intelligence. Their ability to work together as peers is just as important as their ability to manage their own direct reports.

If the CEO can play the role of team developer successfully, the senior leadership team will function more effectively. The executive team will perform better, but they’ll also learn to think differently, both individually and together.

The CEO (and board) will benefit from deeper insights about the business landscape and internal gaps, faster access to new ideas, and the ability to rapidly test, develop, and scale new ideas. Furthermore, if you can increase executive team effectiveness, the entire organization will function more efficiently, with more diversity and more coherence.

When your senior leadership team is functioning at its best, the team members will be:

  • Thinking like a strategic team and functional experts, simultaneously;
  • Meshing the “tribal rules” of their own origins with those of very different teammates;
  • Agreeing on interaction rules and team dynamics that allow both fluid, independent function and consistent collaboration;
  • Balancing competing values and interests;
  • Mobilizing each other and their business units to collaborate and innovate; and
  • Cultivating success and engaging the organization at every level.

What can the CEO do to ensure the executive team capitalizes on the potential for collective impact and results? How do senior leadership team members integrate their individual skills and expertise into a highly functioning executive team that intentionally acts together, leveraging their opportunity to work for the entire enterprise? Download our white paper to find out and get our research-based recommendations.

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Download our white paper now to learn more about how to gauge whether you’re getting the best out of your executive team, and get our recommendations on optimizing senior leadership team performance and effectiveness.

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March 31, 2020
About the Author(s)
Alice Cahill, Ph.D.
Alice is the Director of CCL’s Organizational Leadership Practice, where she applies her extensive facilitation and consulting experience to the design and delivery of leadership engagements for executive and senior level leaders of organizations in a wide range of industries. She holds a PhD in Social-Organizational Psychology from Columbia University, as well as graduate degrees in several disciplines, including Adult Education and Public Health.

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