• Published June 23, 2024
  • 5 Minute Read

10 Steps for Establishing Team Norms

Discussing and agreeing on team norms doesn’t have to be a formal process. Shape members’ interactions and improve team collaboration in an organic way with these simple steps.
Published June 23, 2024
10 Steps for Establishing Team Norms - Center for Creative Leadership

Team Leaders Can Help Set Behavioral Expectations

In every relationship — personal and professional — our behavior is guided by a set of rules, or social norms: Say “please” and “thank you;” don’t interrupt; make eye contact. The list goes on. In a professional environment, these norms are generally understood and accepted. For the most part, they go unspoken.

On a team, however, when multiple people work together to solve problems and make decisions, it’s important to discuss and agree upon team norms.

What Are Team Norms?

Team norms are a set of rules or operating principles that shape team members’ interactions. Team norms establish clear, agreed-upon behavior, how the work will get done, and what team members can expect of each other. This is a key way to build trust, which is critical for team success.

While establishing clear, agreed-upon norms for behavior is a good thing to do, setting team norms can feel like a joke in many organizations. Even if team members are well-intentioned, their day-to-day challenges can easily override norms that are unrealistic.

If you are a team leader or project manager, consider the team norms that matter to you and to the work. Understanding your own perspective will help you think about your own behavior and effective ways to guide the team. To do this, think of a time when you were part of a work team that accomplished something truly exceptional and consider these questions:

  • What did leadership do to contribute to this success?
  • What did fellow team members do?
  • What did you do?
  • How could you and your team recreate more of these positive aspects today?

Now you’re ready to hold a more formal conversation around team norms.

You’ll want to get the group talking about team norms as early as possible. Instead of scheduling an official “Team Norms Meeting,” you may want to bring up the idea organically during one of your team’s first gatherings. For example, it may make sense to discuss in tandem with creating your team charter.

10 Steps for Establishing Team Norms

Tips to Facilitate a Productive Group Conversation

Here’s an activity we share with participants in our team development programs. Following these 10 steps, you can facilitate a productive discussion with your team and agree on a set of best practices and team norms.

10 steps for establishing team norms

Step 1. Ask each member to think of the worst team they’ve served on. Any group counts — a work team, a volunteer group, a sports team —  as long as the members were dependent on each other to produce results.

Step 2. Have each team member spend 2 minutes writing down what made that experience so terrible. Direct them to be as specific as possible about their reasons.

Step 3. Ask team members to share their experiences with the whole group.

Step 4. Ask each member to think of their best team experience. As with the negative experience, each team member should spend 2 minutes writing down what made the experience so good.

Step 5. As before, encourage team members to share their experiences with the whole team.

Step 6. With these comments in mind, discuss as a group what makes for a good team experience and what makes for a bad one.

Step 7. Ask team members to suggest behaviors and team norms that would contribute to the current team’s success. Pay attention to the most relevant issues or actions that could affect the team’s biggest challenges. Be sure to keep track of suggestions on a screen or large sheet of paper that all team members can view.

Step 8. Discuss the suggestions as a group and decide as a group which ones the team can support and adhere to.

As part of this step, flag any concerns or challenges that the team thinks they may struggle with. Even if you can’t identify a solid solution, doing this keeps reality in the forefront.

For example, at CCL, most of us are on multiple research, writing, or planning teams in addition to our client work. With full days and even full weeks booked well in advance, we often struggle with the simple task of getting 5 or 6 team members together on a conference call. Simply setting team norms of “participating in team meetings” doesn’t help us overcome our scheduling issues. But in flagging this as a challenge, a team can be direct — and possibly more creative — about how its members communicate, accomplish the work, make decisions, and move forward.

Step 9. Discuss how to respond to a team member who doesn’t follow the norms. What is the mechanism for dealing with this situation? Ideally, the team members will take ownership of team norms, calling out inconsistencies and violations rather than expecting the team leader to police the process.

Step 10. Transfer the team’s list of “must-do” behaviors into a document so all team members have access to it. Your team may choose to post the list of team norms electronically or in its regular meeting room for quick reference.

Finally, as new members join your team, bring them up to speed and get their input on team norms. Make it a point to discuss what is working and what isn’t. Keep the agreed-upon team norms front-and-center, revisit them to update and add additional ones, and encourage meetings to address both the “what” and “how” of functioning as a team.

A Closing Word on Setting Team Norms

Setting team norms shouldn’t be skipped over, nor a one-time activity — in reality, it’s just a way to start talking about how the team gets the job done. It’s one of several ways to improve team performance and build a shared collective mindset, which is a key part of our team effectiveness framework for building high-performing teams to ensure productive group collaboration.

Ready to Take the Next Step?

We can partner with you to craft team development that gives team leaders the skills they need to create team norms, build rapport, overcome group challenges, maximize team performance, and achieve results.

  • Published June 23, 2024
  • 5 Minute Read
  • Download as PDF

Based on Research by

Dennis & Michelle Reina
Dennis & Michelle Reina, PhD
Co-founders, Reina Trust Building Consultants

Dennis and Michelle specialize in helping leaders deepen engagement and leadership effectiveness, manage change, raise productivity, and create environments of open and honest communication through trust. Their suite of statistically valid and reliable trust assessments measure trust at the leadership, team, and organizational levels and support healthy relationships and superior performance.

Dennis and Michelle specialize in helping leaders deepen engagement and leadership effectiveness, manage change, raise productivity, and create environments of open and honest communication through trust. Their suite of statistically valid and reliable trust assessments measure trust at the leadership, team, and organizational levels and support healthy relationships and superior performance.

David Hudnut
David Hudnut, MIA
Former Senior Leadership Solutions Partner

David designed and delivered custom interventions and facilitated organizational leadership initiatives, change strategies, and culture work with a focus on multicultural leadership and team effectiveness. An ICF-certified coach, he co-developed a workshop to train people in the special skills needed to become effective team coaches.

David designed and delivered custom interventions and facilitated organizational leadership initiatives, change strategies, and culture work with a focus on multicultural leadership and team effectiveness. An ICF-certified coach, he co-developed a workshop to train people in the special skills needed to become effective team coaches.

What to Explore Next

Article
What's a Team Charter, and How Can It Keep Your Team on Track?

For a team to succeed, all members should move in the same direction. Take some time upfront to agree on a team charter so you can define your purpose and track your objectives.

Research Report
Why Trust Is Critical to Team Success

When trust is absent, people hoard information, avoid risks, and talk about — rather than to — one another. Learn the real value of trust in the workplace.

Article
Teamwork: How to Be an Activator, Not a Blocker

In a team, every member plays a role that either helps or hinders progress. Learn some helpful communications tools so you can be a teamwork activator instead of a blocker.

Article
Build High-Performing Teams With Our Team Effectiveness Framework

Interested in building higher-performing teams? Understand what really drives team effectiveness and beware the impacts of the so-called 'too-much-talent effect.'

Article
Focus on These 3 Team Needs to Improve Team Performance

Teamwork comes with challenges. When you understand what teams need to succeed — and address team needs in every phase of collaborating together — you can improve team performance.

Related Solutions

CCL Regional Headquarters

AMERICAS

+1 336 545 2810
ccl.org

EUROPE, MIDDLE EAST, AFRICA

+32 (0) 2 679 09 10
ccl.org/emea

ASIA-PACIFIC, INDIA, CHINA

+65 6854 6000
ccl.org/apac

About CCL

At the Center for Creative Leadership, our drive to create a ripple effect of positive change underpins everything we do. For 50+ years, we've pioneered leadership development solutions for leaders at every level, from community leaders to CEOs. Consistently ranked among the top global providers of executive education, our research-based programs and solutions inspire individuals at every level in organizations across the world — including 2/3 of the Fortune 1000 — to ignite remarkable transformations.

At the Center for Creative Leadership, our drive to create a ripple effect of positive change underpins everything we do. For 50+ years, we've pioneered leadership development solutions for leaders at every level, from community leaders to CEOs. Consistently ranked among the top global providers of executive education, our research-based programs and solutions inspire individuals at every level in organizations across the world — including 2/3 of the Fortune 1000 — to ignite remarkable transformations.

Meet our people where you are: ccl.org/locations.