How to Encourage Gratitude in the Workplace
For many people, “thanks-giving” is a tradition that happens around the dinner table once a year. But research suggests that leaders should encourage gratitude in the workplace year-round.
The Science of Gratitude
Gratitude can be defined as a positive emotion felt after receiving something valuable. And science has shown that people who are grateful feel happier. They have an improved sense of well-being, higher self-esteem, and experience less depression and anxiety. They also sleep better. And one study even found that differences in levels of gratitude is responsible for about 20% of individual differences in overall life satisfaction.
According to researchers, gratitude is powerful because it is a complex social emotion. In other words, it’s an emotion that makes us think about others. We can’t be grateful that someone went out of his or her way to help us unless we stop and think about the situation from the other person’s perspective. It’s little wonder that gratitude has also been linked to oxytocin — the hormone associated with social bonding.
The Gratitude Gap in the Workplace
Despite its compelling benefits, expressing gratitude doesn’t always happen at work. One study found that while about half of people regularly say thank you to their family members, only about 15% of people regularly say thank you at work. The same study found that 35% of people say that their managers have never thanked them. This muted expression of gratitude in the workplace compared to other contexts can be thought of as the “gratitude gap.”
Yet a recent Glassdoor survey found that 80% of employees say they would be willing to work harder for an appreciative boss.
These statistics suggest that leaders who encourage gratitude in the workplace are likely to reap the benefits of a more engaged and productive workforce — as employees who practice gratitude even take fewer sick days. And at a study conducted at a fundraising center, calls were boosted by 50% after a director thanked employees for their work.
So why is there a gratitude gap in the workplace? Wharton Business School professor Adam Grant believes it’s because people don’t like to admit they need help at work, and thanking someone means admitting you couldn’t do it all on your own.
Gratitude Helps You Thrive in the Face of Change
In the workplace, gratitude is particularly important during times of change, precisely because change cannot be done alone.
Today’s constant change — and the resulting chronic stress — requires leaders to increase their “3 Cs” — communication, collaboration, and commitment. Lack of communication and trust makes it hard to create a shared vision and lowers the odds of successful change implementation.
Because gratitude is a complex social emotion, it draws people together in pursuit of a greater vision. For instance, in the fundraising center study, self-reported data showed that callers didn’t make more calls because they felt more confident or more effective. Instead, they made more calls because they felt an increased sense of social worth — feeling valued by others.
How to Be More Grateful
Ready to reap gratitude’s many benefits? Luckily, you don’t need any fancy tools or advanced degrees. Here are 3 simple exercises that have been scientifically proven to boost your gratitude levels.
- Send a note expressing your gratitude. Research shows that writing a letter thanking someone for the positive impact he or she has had in your life is a great way to boost your gratitude.Or, send a text, if you prefer. Take out your phone right now (if it’s not out already), and send a simple text to someone you’re grateful to have in your life and let them know that you are thinking of them.
- Keep a gratitude journal – or even just a list. Gratitude journals are popular these days, and for good reason. Keeping a journal of people and things for which you’re grateful can increase your feelings of gratitude.If you’re not the journaling type, don’t worry; research shows that making a short list works, too. Some research suggests that a short list once a week might actually be more effective than doing it daily. Just jot down 3 things you’re grateful for on a Post-It note. Stick it somewhere you’ll see it often, and refresh it weekly. (Some people even create gratitude jars for this purpose, like these from our office in San Diego.)
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- Take time for reflection. Research has also found that simply reflecting on the many aspects of your job — large and small — for which you’re grateful can boost gratitude levels. These might include supportive work relationships, sacrifices or contributions that others have made for you, advantages or opportunities, or gratitude for the opportunity to have your job in general.Going on a short “gratitude walk” is a great way take a time out for this reflection. If you’re feeling inclined, repeat the exercise and think about the many aspects of your life for which you’re grateful (family, friends, hobbies, etc.).
How to Increase Gratitude in the Workplace
Boost worker engagement and productivity – as well as satisfaction and health – by increasing gratitude in your workplace. Here are 4 ways to help encourage gratitude in the workplace and foster more thanks-giving year-round at work:
- Offer thank-you cards. During his tenure at Campbell Soup, then-CEO Doug Conant wrote 30,000 handwritten thank-you notes to his employees. This practice, along with others, has been credited with how he created a culture of gratitude and turned around a struggling company. Do 30,000 letters seem daunting? Take a page out of Mark Zuckerberg’s playbook and aim for just one a day. To encourage others to do the same, emulate Starbucks and offer unlimited company thank-you cards for employees to use.
- Make a gratitude wall. Create a designated space for employees to share shout-outs and words of thanks. This can be a wall, a whiteboard, a flip chart in a common area…be creative! A public, anonymous display of gratitude is a great way to introduce gratitude into the workplace culture and keep employees feeling appreciated.
- Start meetings with gratitude. A simple way to cultivate gratitude at work is to begin meetings by sharing a short statement of appreciation (remember the difference this made in the fundraising center study!). Or, if you want to take this approach to the next level, try having everyone in the meeting share one thing they’re grateful for — it makes a great icebreaker.
- When things go wrong, count your blessings. It’s easy to be grateful when things are going well. But gratitude can have an even bigger impact if you’re going through a rough patch. So, next time something goes wrong at work, see if you can find the silver lining.What did you learn from the experience? What opportunity did it offer you? Share these insights with your team. Being able to be truly grateful during times of challenge and change is a great way to stop negative rumination spirals and get people motivated and energized.
Get Great at Gratitude
Encouraging more gratitude in the workplace (like any other initiative) is prone to fail if you just go through the motions. Here are 4 tips for expressing your gratitude in a more impactful way:
- Be grateful for people, not performance. Sometimes, gratitude initiatives can feel like old recognition programs warmed over. To avoid this feeling, focus on social worth and think about how people have made a difference. Give thanks for people’s willingness, enthusiasm, commitment, or efforts — not their impact on the bottom line.
- Customize your thanks-giving. Practicing gratitude requires thinking about how specific people like to be thanked, and tailoring your gratitude accordingly. Thanking a very shy person at the global quarterly meeting might come across more like punishment than recognition.
- Be specific in your gratitude. Saying “thanks for being awesome” doesn’t have the same impact as “thank you for always getting to meetings 5 minutes early to set up the projector; I know that our meetings wouldn’t go as well if we didn’t have you.”
- Don’t fake it. Authenticity and vulnerability are key parts of gratitude. If you can’t think of anything you’re truly grateful for, don’t try to fake it. Most people can tell when thanks isn’t heartfelt, and fake gratitude is probably worse than none at all.
Lastly, research shows that whether you’re an absolute novice or gratitude guru, everyone can reap the positive benefits of giving and receiving thanks. So, get out there and start encouraging more gratitude in the workplace!
In addition to gratitude, strong leaders require agility, resilience, and innovative perspectives. Learn more about how you can lead your organization into the future with our Future Fluency series.