Managing others presents new challenges and requires new skills. Give your frontline managers the highly personalized support and development they need to develop essential leadership skills critical for success.
Best for
First-level leaders
Format
In person or
Live online
Duration
20-hour intensive, within a 5-month journey
Model
Live instructor-led, with executive coach
Class Size
Faculty-to-participant ratio: 1:14
Locations
Americas
APAC
EMEA
To get the best performance from others, leaders need to master multiple roles — player, manager, coach, and leader. Successful frontline managers learn how to select the most appropriate leadership role for the situation, especially when time is tight and performance counts.
For example, they must be able to discern when to do the work themselves, and when to delegate. The “player” mindset can get in the way of creating results through others and developing a high-performing team, so at times they must shift to act as a “coach” of their direct reports.
Our frontline manager leadership program helps these leaders learn to determine what each situation calls for and shift among these roles as needed.
Maximizing Your Leadership Potential is designed to address the unique challenges experienced by those who lead themselves and others: Frontline or first-line managers responsible for people and / or projects.
As a result of participating in this first-level manager training, participants will be able to:
Delivered by highly qualified faculty and coaches, this frontline manager leadership program includes:
In the 2 months leading up to the frontline manager leadership program intensive, participants begin the journey by engaging in required online coursework. This allows time to complete assessments and other activities, ensuring each participant receives maximum benefit from their training experience to support their personal and professional growth.
Live online program agenda:
Live online sessions are held for 4 hours per day, over 5 consecutive days.
| Day 1 | Day 2 | Day 3 | Day 4 | Day 5 |
|---|---|---|---|---|
| Leadership Versatility | Role of Manager | Role of Coach | Role of Leader | Making Your Leadership Happen |
Live in-person program agenda:
In-person training classes are held over 3 consecutive days, from 8:00 am to 5:00 pm local time the first 2 days, and 8:00 am to 12:30 pm local time the third day.
| Day 1 | Day 2 | Day 3 |
|---|---|---|
| Leadership Versatility, Role of Manager | Role of Coach, Role of Leader | Making Your Leadership Happen |
Following the frontline manager program intensive, participants continue to receive support for their development, including personalized follow-up coaching sessions to reinforce lasting behavior change; opportunities to reconnect with program peers; and access to toolkits, job aids, and other resources to help them understand their 360 feedback data, plan their next steps, and sustain their learning.
Our frontline manager leadership program is rigorously research-based and highly personalized to help transform first-level managers into the people leaders their organizations need.
This frontline manager training features:
Our programs provide personalized insights into participants’ unique leadership style and abilities. Completing required online coursework and assessments ensures maximum benefit from the development experience to support personal and professional growth. Specific assignments will be communicated with ample time for completion.
Online registration requires payment by credit card. If you require other payment methods, such as invoicing your organization, please contact us to register.
If you need to transfer or cancel a program registration, fees may apply. Please review our Transfer & Cancellation Policy for complete details.
Program tuition includes all program materials and some meals and transportation. Participants are responsible for reserving and paying for their hotel, airfare, additional meals, and other travel expenses.
We strongly encourage participants to book early at the designated program hotel to access the CCL-provided transportation to and from the program each day. Details vary by program and location. After you register, you’ll receive a link to our Leadership Accelerator platform, where you’ll find the recommended program hotel and travel information specific to your program.
Volume pricing options are available for organizations wishing to offer our frontline manager training or other open leadership programs to multiple leaders.
Let’s co-create a custom leadership solution for your organization. Our dedicated experts can assess and design for your organization’s unique needs for first-level manager training.
Scale development for frontline managers and all leaders with unlimited access to our proven programs, assessments, and more, all based on 50+ years of pioneering research.
We’re here to answer your questions about frontline manager training and more.
What participants said about Maximizing Your Leadership Potential, our frontline manager training program:
Discover more about what participants learn in our frontline manager leadership program.
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Our experts are here to help. Get in touch with us about how our first-level manager training program can maximize the leadership potential of your frontline managers. We’d love to hear from you!
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Maximizing Your Leadership Potential, our immersive, research-based first-level manager program, guides participants in the leadership skills necessary to be an effective manager of people and projects. This highly individualized frontline manager leadership program helps new and experienced first-level leaders adapt to the challenges of their unique role and context, and can be delivered either online or in person, with personalized guidance from an experienced executive coach.
Our transformative first-level manager training course is designed for current and future managers of people and projects, supervisors of individual contributors, and first-level leaders who play a key role in their organization’s success.
Participants of our highly personalized and research-based first-level leader course, Maximizing Your Leadership Potential, learn how to understand personal strengths and weaknesses, align intentions with impact, deliver constructive feedback and hold performance conversations, collaborate with others, leverage influencing styles and tactics, manage conflict and resistance, and facilitate better conversations.
Our first-level leader course helps individuals at this level maximize their leadership potential by leveraging research-based content that focuses on the unique challenges they face. Because the program is highly individualized, interactive, and feedback-driven, first-level leaders will have the opportunity to gather coaching and tools that hone critical leadership skills like influencing, giving and receiving feedback, communicating, and facilitating effective developmental conversations.
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