Practices Leaders Can Use to Drive Change & Innovation
Innovation may be standard operating procedure at venture capital-funded start-ups and tech goliaths such as Apple, Amazon, and Google. But it’s often a struggle for organizations in more “traditional” sectors, such as insurance, banking, or government.
Regardless of their industry, executives and managers leading through the recent coronavirus pandemic discovered a critical need for innovation, as their customers conducted even ordinary and daily transactions differently than in the past.
In times of crisis and everyday operations, leaders of these organizations must find ways to balance the tensions of their industries, complying with complex regulations or aggressively managing risks, while also driving change and innovation in order to create more value for their customers.
These organizations must be deliberate in adopting pro-innovation behaviors and changing their culture so they can still operate efficiently while also finding ways to innovate. That need is underscored during times of crisis or upheaval, but it’s an ever-present tension.
How to Promote Organizational Change & Innovation
We recommend these 6 practices that can spur creativity and add quick-and-creative innovation, even in industries or sectors typically considered “slow and stodgy.”
1. Ensure that senior leaders truly buy into the idea of innovation.
It’s not enough for the top management team to nod their heads when the CEO says, “be more innovative.”
Senior leaders need to put their money, and their behavior, on the line. They must protect and grow new ideas and remember that the most concrete way they can support organizational change and innovation is by funding innovation activities and protecting them, even — and maybe especially — during challenging times or market downturns.
2. Define what innovation means for your organization.
It’s not just creativity. Innovation is a business discipline that creates value for customers in new ways and earns a measurable return.
Focus on key value drivers for your organization, which might be things like logistics expertise (Amazon), customer service (Starbucks), or innovative products (Apple). Look for ideas in line with your business strategy.
3. Teach people to innovate.
Generating new ideas is only part of innovation. Consider whether leaders and managers are subconsciously sabotaging innovation — and help them adopt new ways of evaluating fresh ideas.
4. Track innovation efforts from beginning to end.
Just because it’s creative doesn’t mean you can’t measure and monitor it. Organizations should track inputs (how many new ideas are being generated) as well as outcomes (the ROI on the innovative ideas that are implemented).
Watch our webinar, Building Resilience and Leadership in the Context of Crisis & Telework, and learn practical ways to enhance personal and team resilience and effectiveness during times of crisis.
5. Look for quick wins.
Even with senior leaders on board and modeling innovation-friendly behavior, it’s easy for a corporate or government culture to fall back into its old practices. By finding and implementing “quick wins,” leaders can cement their commitment to organizational change and innovation.
Pilot projects are a good way to manage the risks of innovation while still giving them a true trial in the marketplace.
6. Recognize success and thank people.
Innovative organizations explicitly thank people for their ideas and contributions — even for ideas that aren’t implemented.
A thank you can be anything from a hand-written note from a senior executive to an annual awards ceremony to honor innovators.
While it’s harder to drive change and innovation in some industries, leaders always have the choice of going against prevailing assumptions and choosing to build more innovative organizations.
That choice itself is an example of promoting innovation.
Ready to Take the Next Step?
Help your leaders promote organizational change and innovation, and understand how to spur creativity, with Live Online Custom Leadership Training tailored to your organization’s challenges. Available topics include Innovation & Breakthrough Thinking, Leading Through Change, Learning Agility, and more.