Feedback & SBI

Use Situation-Behavior-Impact (SBI)™ to Understand Intent

Want to give more effective feedback? Learn how to use SBI to close the gap between a person’s intentions and the impact of their behavior.

Content About Feedback

Our Related Services

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Learn how CCL partnered with the McKnight Foundation to customize a leadership development program for their Collaborative Crop Research Program (CCRP) West Africa Community of Practice (CoP).

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In a team, every member plays a role that either helps or hinders progress. Learn some helpful communications tools so you can be a teamwork activator instead of a blocker.

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Learning to give effective feedback and understanding the different types of feedback can make all the difference between an effective performance review and a conversation that both people dread.

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Have a difficult colleague? Confrontation may seem scary, but when done correctly, it leads to positive outcomes for everyone involved. Here’s how to get the best results.

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This alumni survey was conducted to commemorate ten years of CCL and American Express working together to provide nonprofit leadership development opportunities and to understand the experiences of participants after they complete the American Express Leadership Academy program.

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As part of its strong commitment to philanthropy and volunteerism, American Express has teamed with CCL to train emerging nonprofit leaders in the skills they need to move up, take on new responsibilities, and lead their organizations into the future.

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