In late July, hundreds of union workers won a big victory over Frito-Lay and so-called “suicide shifts.” Their 20-day strike in tandem with perceived labor shortages in certain sectors — or a living wage shortage, depending who you ask — suggests changing employee expectations
Emotional Intelligence & Empathy
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Compassionate leaders are more effective leaders, because they’re able to strengthen trust on their teams and increase organizational collaboration. Learn how showing compassion — to yourself and others — is the key.
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When Jacinda Ardern became Prime Minister of New Zealand in 2017, she earned international attention for her commitments to national well-being and emphasis on social issues. She was the first leader to have a child while in power since Pakistani Prime Minister Benazir Bhutto in 1990,
Authored by CCL Manager of Leadership Analytics Stephen Young, PhD, in Training Industry.
Contributions by CCL Managing Director and VP, APAC, Elisa Mallis, in Forbes.
Contributions by CCL APAC Vice President & Managing Director Elisa Mallis, in Forbes.
Working with emotions is often uncomfortable territory. Tune into this webinar to learn the power of emotional intelligence in leadership, and uncover ways leaders can leverage EQ skills to improve effectiveness.
Explore the organizational research on empathy in a roadmap for researchers and practitioners interested in empathy in the workplace. Study synthesizes the understanding of empathy’s role in workplace effectiveness and leadership.
Discover how a leader’s display of empathic concern affects feedback delivery. A 2-study examination reveals that empathic concern strengthens relationship between feedback quality and promotability.
Discover how empathic emotion relates to positive job performance ratings. Research shows the importance of empathy to providing paternalistic climate in high-power-distance cultures. Leaders develop empathy through listening, perspective-taking, compassion, and cross-cultural




