Learning to Lead in Uncertain Times With a Customized Leadership Development Initiative

Solution 

NMHG partnered with us to design and deliver a customized leadership development intervention called “Leading in Uncertain Times.” The multi-layered initiative targeted sales leaders and their direct reports. It included:

• A diagnostic phase to identify key business challenges and translate them into leadership capabilities;
• Development of a structured learning experience for business directors, territory managers, and key account managers on the NMHG EMEA sales team; and
• Support for learning and application of new skills, with measurement of effectiveness, behavior change, and business impact over time.

The structured learning experience was viewed as critical. As course developers worked on content, they paid particular attention to what surveys showed were gaps in leadership skills important to NMHG’s future success:

• Ability to evolve in uncertain times and as the business context changes;
• Spanning boundaries and working across brands, regions, and cultures in a more unified way;
• Building and maintaining relationships with internal colleagues and external stakeholders; and
• Acting, thinking, and influencing as collaborative leaders.

The collaborative leadership development initiative adopted by NMHG included a series of 2-day working sessions tailored to the various levels of sales leadership. There were opportunities to share business challenges, explore leadership requirements, and create a tangible action plan to increase leadership impact across the company and with external stakeholders.

A typical session included:

• Organizational leadership content, including NMHG leadership diagnostics, trends in leadership development, and techniques for leading through uncertainty; and
• Individual leadership content, including self-assessments, coaching, and action planning for impact.

Results

Interviews with key stakeholders and a post-program evaluation survey show that “Leading in Uncertain Times” has been well received and is producing positive results for individuals, teams, and NMHG’s business.

During feedback sessions on the impact of “Leading in Uncertain Times,” participants have provided compelling examples of how their behavior has changed in the workplace. They say they are:

• Involving people more and communicating more to promote awareness,
• Collaborating more within the group and with others outside the group,
• Working together collectively in response to the demands of the organization,
• Taking a productive approach to difficult discussions,
• Deliberately involving and communicating with those who previously might not have been part of the conversation,
• Becoming more aware of opportunities,
• Trusting team members and no longer becoming a bottleneck for decisions and actions,
• Working together more closely as a team, and
• Exhibiting more self-awareness and adapting more effectively.