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Avoid misunderstandings and practice more authentic communication in virtual settings by listening closely, not just for facts, but for feelings and values, too.
No time for a formal coaching sesson? Use active listening skills to turn a casual conversation into a coaching opportunity.
Avoid misunderstandings and practice more authentic communication in virtual settings by listening closely, not just for facts, but for feelings and values, too.
In June, 23-year-old Naomi Osaka, the No. 2 ranked tennis player in women’s tennis, withdrew from Wimbledon. This happened in the wake of Osaka withdrawing in the second round from the French Open, in a storm of controversy caused by her decision to skip mandatory post-match news conferences.
Authored by CCL Managing Director and VP, APAC, Elisa Mallis, in Forbes.
Read this case study to learn more about CCL’s partnership with Copa Airlines to help its leaders build active listening skills.
Contributions by CCL APAC Vice President & Managing Director Elisa Mallis, in Forbes.
