Can I get a free trial of myCCL PREMIUM?

No, but we encourage you to join myCCL’s free membership level for access to a wide variety of resources. With the free membership, you’ll receive a 5% discount off of CCL Press Publications while getting an introduction to the expanded discounts, tools and resources we offer our PREMIUM members.

What is myCCL?

myCCL, located on, is an on-line portal where leaders can connect to CCL resources and to each other. There are three types of membership — Free, Premium, and Lifetime. All Open Enrollment participants receive a free membership providing them access to necessary pre-program and post program tools and evals unique to the participant. HR professionals, CEOs, line managers and talent managers often upgrade to a Premium membership in order to gain access to expanded discounts and leadership resources.

How do I access myCCL PREMIUM member discounts for webinars and publications?

Once you’ve become a myCCL Premium member, you can access your benefits from the myCCL Community tab on the myCCL Resources page. Here you’ll find access to:

  • Your free monthly Webinar from CCL’s Leading Effectively Webinar Series.
  • Webinars, other than the free one, at 70% off when you use the Webinar Discount Code [write it down because you will need it at checkout when you order].
  • Discounts on CCL Press books, CCL Press Tools, and CCL Labs beta tools, applied automatically to your purchase when you login to myCCL during on-line checkout or mention at checkout if purchasing at one of our campus bookstores.
I have a Free membership. How do I get my 5% discount on CCL Press Publications?

Once you have logged in, you can access the myCCL Resources page where you will find the CCL Press Promo Code. Write it down. At checkout you will be prompted to enter the “promotional code” in a promo box prior to final check out to receive your 5% discount.

To use your discount in one of our campus bookstores, simply mention that you are a myCCL Free member.

Do you offer organizational membership?

Yes, we offer annual, group memberships for myCCL PREMIUM at discounted rates based on the number of employees your organization wishes to enroll. Enrolled employees may then access myCCL PREMIUM via their own personal login. Because myCCL membership is customized to the individual, employee memberships are non-transferable in the event of employees leaving the group or organization. If you are interested in Group Memberships or a quote for your team or group, please contact Client Services at +1 336 545 2810 or online.

Annual Group Rate Discounts
Number of Memberships Cost per Membership
5 to 20 $149
21 to 35 $129
36 to 49 $119
Over 50 $99
Can I pay without using a credit card online?

Yes. We are happy to assist you offline with other select methods of payment including a credit card. Offline processing of your membership may take up to three weeks and your transaction receipt will be based upon your mode of payment, i.e. cancelled check in the event that you do not use a charge card. However, our online checkout process is 100% secure and provides you immediate access to myCCL PREMIUM benefits. You will also receive an electronic receipt for your payment. To learn more about purchasing options, please contact Client Services at +1 336 545 2810 or online.

Is it safe to send my credit card information over the Internet?

Yes! All credit card transactional information is sent from your browser to our secure servers, which process the transaction through an encrypted connection. We do not store your credit card information on our servers. In fact, we do not keep credit card numbers on any server in any file or database ensuring you the highest levels of security.

Is my personal information shared with anyone?

No. We have a strict privacy policy that you can review. You can rest assured that no personal information is ever shared with any party without your explicit permission. At the CCL, your privacy concerns are taken very seriously. We are committed to protecting your personal information.

Do I lose my PREMIUM membership if I leave my current organization?

No. CCL’s philosophy centers around helping you achieve your highest leadership potential regardless of your company or position. Your myCCL PREMIUM membership is non-transferable within the company, but it is your resource throughout your career and goes with you. If you change organizations, simply login and update the contact information in your profile.

Can I get a REFUND for my PREMIUM membership?

No. We do not offer refunds on myCCL PREMIUM due to the nature of the PREMIUM benefits and the immediate access members have to services, resources, tools, research, and discounts. If there is any doubt, we recommend that you experience a taste of myCCL PREMIUM by first joining myCCL’s free membership level.

Will I be notified when my annual PREMIUM renewal is due?

Yes. When you PREMUM membership is about to expire, we will notify you through the email address you provided in your myCCL profile. You may renew your membership at that time. We do not automatically renew memberships.

Can I cancel my annual PREMIUM membership?

There is no formal cancellation process. Because the PREMIUM membership is non-transferable non-refundable, simply let your membership expire by choosing not to renew. We do not automatically renew memberships, so no further charges will appear on your credit card. If you do not choose to renew your membership, you will still have access to your myCCL account at the free membership level and will be eligible for a 5% discount on CCL Press Publications.

When will my order ship?
  • Orders are shipped ground Monday-Friday (except U.S. holidays)
  • Ground and expedited orders are shipped the same day if received by 1:00 PM Mon-Fri; otherwise they are shipped the next business day.
  • USPS orders are shipped the next business day.
  • For bulk order shipping rates, call Client Services at +1 336 545 2810

Please note that we cannot ship to Post Office boxes; a street address is required.

How do I apply a Promotional Code at Checkout?

Phone orders: Tell the customer service representative you have a promotional code to apply to your order.

Online orders: Enter the code in the promotional code box at checkout to receive the discount.

How to I return a Publications or a Tools order?

All returns require an RAC (Returns Authorization Code). You must first follow these steps:

  1. Contact Client Services at +1 336 545 2810 or online and request an RAC.
  2. Returns are accepted within 30 days of order delivery, and are subject to a 20% inspection, handling, and restocking fee prior to reimbursement.
  3. Include the original CCL packing slip in the package.
  4. To have CCL receive & process a return efficiently, the RAC number needs to be written on the outside front of the box.
  5. Please ship a return to:Center for Creative Leadership
    One Leadership Place
    Greensboro, NC 27410
    RAC# [fill in RAC number here]

CCL is not responsible for any damage that may occur during shipping.

Please note: Return shipping & handling fees are non-refundable.

Who pays duties and taxes on international orders?

If selecting USPS as your shipping option, duties and taxes (including value added tax) will be the responsibility of the recipient and may vary depending upon the destination.

Are USPS international orders tracked after leaving the United States?

Tracking for international USPS orders may not be available after the item leaves the United States.