What is myCCL?

myCCL is a portal where leaders can connect to CCL resources and research. CCL’s educational mission compels us to share as much of our organizational and individual leadership research with you as possible. Free membership includes a 5% discount on CCL Press titles. All Open Enrollment participants receive a free membership providing them access to necessary pre-program assessments and post-program evaluations unique to the participant.

I have a Free membership. How do I get my 5% discount on CCL Press Publications?

Once you have logged in, you can access the myCCL Resources page where you will find the CCL Press Promo Code. Write it down. At checkout you will be prompted to enter the “promotional code” in a promo box prior to final check out to receive your 5% discount.

To use your discount in one of our campus bookstores, simply mention that you are a myCCL Free member.

Is it safe to send my credit card information over the Internet?

Yes! All credit card transactional information is sent from your browser to our secure servers, which process the transaction through an encrypted connection. We do not store your credit card information on our servers. In fact, we do not keep credit card numbers on any server in any file or database ensuring you the highest levels of security.

Is my personal information shared with anyone?

No. We have a strict privacy policy that you can review. You can rest assured that no personal information is ever shared with any party without your explicit permission. At the CCL, your privacy concerns are taken very seriously. We are committed to protecting your personal information.

When will my order ship?
  • Orders are shipped ground Monday-Friday (except U.S. holidays)
  • Ground and expedited orders are shipped the same day if received by 1:00 PM Mon-Fri; otherwise they are shipped the next business day.
  • USPS orders are shipped the next business day.
  • For bulk order shipping rates, call Client Services at +1 336 545 2810

Please note that we cannot ship to Post Office boxes; a street address is required.

How do I apply a Promotional Code at Checkout?

Phone orders: Tell the customer service representative you have a promotional code to apply to your order.

Online orders: Enter the code in the promotional code box at checkout to receive the discount.

How to I return a Publications or a Tools order?

All returns require an RAC (Returns Authorization Code). You must first follow these steps:

  1. Contact Client Services at +1 336 545 2810 or online and request an RAC.
  2. Returns are accepted within 30 days of order delivery, and are subject to a 20% inspection, handling, and restocking fee prior to reimbursement.
  3. Include the original CCL packing slip in the package.
  4. To have CCL receive & process a return efficiently, the RAC number needs to be written on the outside front of the box.
  5. Please ship a return to:Center for Creative Leadership
    One Leadership Place
    Greensboro, NC 27410
    ATTN: RETURNS
    RAC# [fill in RAC number here]

CCL is not responsible for any damage that may occur during shipping.

Please note: Return shipping & handling fees are non-refundable.

Who pays duties and taxes on international orders?

If selecting USPS as your shipping option, duties and taxes (including value added tax) will be the responsibility of the recipient and may vary depending upon the destination.

Are USPS international orders tracked after leaving the United States?

Tracking for international USPS orders may not be available after the item leaves the United States.