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Frontline Manager Leadership Program: Maximizing Your Leadership Potential
Managing others presents new challenges and requires new skills. Give your frontline managers the highly personalized support and development they need to develop essential leadership skills critical for success.
Best for
First-level leaders
Format
In personParticipants take the program together all at once, in the same geographic location. or
Live onlineParticipants take the program together all at once, interacting with the instructor & each other, virtually, in real time.
Duration
20-hour intensive, within a 5-month journey
Model
Live instructor-led, with executive coach
Class Size
Faculty-to-participant ratio: 1:14
Locations
Americas
APAC
EMEA
About the Program Experience
Maximizing Your Leadership Potential: Our Frontline Manager Leadership Program
To get the best performance from others, leaders need to master multiple roles — player, manager, coach, and leader. Successful frontline managers learn how to select the most appropriate leadership role for the situation, especially when time is tight and performance counts.
For example, they must be able to discern when to do the work themselves, and when to delegate. The “player” mindset can get in the way of creating results through others and developing a high-performing team, so at times they must shift to act as a “coach” of their direct reports.
Our frontline manager leadership program helps these leaders learn to determine what each situation calls for and shift among these roles as needed.
Who Should Attend
Maximizing Your Leadership Potential is designed to address the unique challenges experienced by those who lead themselves and others: Frontline or first-line managers responsible for people and / or projects.
What Participants Learn
As a result of participating in this first-level manager training, participants will be able to:
- Leverage the 4 essential roles of leadership (player, manager, coach, and leader) to improve their effectiveness and versatility
- Understand how personal strengths and challenges affect their team leadership
- Align intentions with impact to become more effective
- Use the role of manager to deliver feedback and improve performance
- Use the role of coach to develop others and truly collaborate by listening to understand and asking powerful questions
- Use a variety of influencing styles and tactics to increase leadership on teams and projects
- Manage conflict and resistance
What’s Included
Delivered by highly qualified faculty and coaches, this frontline manager leadership program includes:
- 360-degree assessment + 2 self-assessments
- Research-based curriculum on increasing managerial effectiveness
- Hands-on practice applying new skills to a real-world challenge
- 3 hours of one-on-one coaching
Program Agenda
Preparing a Foundation for Lasting Impact
In the 2 months leading up to the frontline manager leadership program intensive, participants begin the journey by engaging in required online coursework. This allows time to complete assessments and other activities, ensuring each participant receives maximum benefit from their training experience to support their personal and professional growth.
Engaging in the Program Intensive:
Live online program agenda:
Live online sessions are held for 4 hours per day, over 5 consecutive days.
| Day 1 | Day 2 | Day 3 | Day 4 | Day 5 |
|---|---|---|---|---|
| Leadership Versatility | Role of Manager | Role of Coach | Role of Leader | Making Your Leadership Happen |
Live in-person program agenda:
In-person training classes are held over 3 consecutive days, from 8:00 am to 5:00 pm local time the first 2 days, and 8:00 am to 12:30 pm local time the third day.
| Day 1 | Day 2 | Day 3 |
|---|---|---|
| Leadership Versatility, Role of Manager | Role of Coach, Role of Leader | Making Your Leadership Happen |
The Next Chapter
Following the frontline manager program intensive, participants continue to receive support for their development, including personalized follow-up coaching sessions to reinforce lasting behavior change; opportunities to reconnect with program peers; and access to toolkits, job aids, and other resources to help them understand their 360 feedback data, plan their next steps, and sustain their learning.
Why Choose Us for Frontline Manager Training?
Our frontline manager leadership program is rigorously research-based and highly personalized to help transform first-level managers into the people leaders their organizations need.
This frontline manager training features:
- Help addressing the most common challenges that our research has found frontline managers typically face
- Detailed insights into personal strengths and challenges through the use of self-assessments and 360 feedback
- Interactive, experiential learning to support skill-building in influence, giving and receiving feedback, communication, and effective performance and developmental conversations
- Highly personalized feedback with intense, individualized leadership coaching sessions
- Real-world application with a key leadership challenge from their job and a plan for development that’s long-term and actionable
- Ongoing support through our exclusive alumni community
- Continuing education credentials — [program-ceus-description program_code=”MLP”]
Program Requirements & Cancellation Information
Requirements for Program Participation
Our programs provide personalized insights into participants’ unique leadership style and abilities. Completing required online coursework and assessments ensures maximum benefit from the development experience to support personal and professional growth. Specific assignments will be communicated with ample time for completion.
Payment & Cancellation Information
Online registration requires payment by credit card. If you require other payment methods, such as invoicing your organization, please contact us to register.
If you need to transfer or cancel a program registration, fees may apply. Please review our Transfer & Cancellation Policy for complete details.
Accommodations & Logistics
Program tuition includes all program materials and some meals and transportation. Participants are responsible for reserving and paying for their hotel, airfare, additional meals, and other travel expenses.
We strongly encourage participants to book early at the designated program hotel to access the CCL-provided transportation to and from the program each day. Details vary by program and location. After you register, you’ll receive a link to our Leadership Accelerator platform, where you’ll find the recommended program hotel and travel information specific to your program.
Upcoming Program Dates & Locations
All Locations
(30)
Americas (22) Americas
Europe, Middle East, Africa (6) EMEA
Asia-Pacific (2) APAC
Filter these results
By Location
By Date
30
results
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Date
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Status
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Location
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Language
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Tuition
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Action
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|---|---|---|---|---|---|---|
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27 May 2026 - 29 May 2026
Filling Up Fast!
Located in St. Petersburg, FL, the Eckerd College Leadership Development Institute (LDI) has been a CCL Network Associate since 1981. Eckerd College is a private, liberal arts college with a national reputation for its innovative educational programs.
CCL leadership development programs delivered by trained faculty at one of our partner organizations
English
$4,400 USD
|
27 May 2026 - 29 May 2026
CCL leadership development programs delivered by trained faculty at one of our partner organizations
|
Filling Up Fast!
|
Eckerd College in St. Petersburg
Located in St. Petersburg, FL, the Eckerd College Leadership Development Institute (LDI) has been a CCL Network Associate since 1981. Eckerd College is a private, liberal arts college with a national reputation for its innovative educational programs.
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English
|
$4,400 USD
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9 Jun 2026 - 11 Jun 2026
Available
This 19-acre, tranquil, wooded campus is the headquarters for our research, publication, and product development work. It’s also an ideal setting to reflect on personal leadership abilities and develop new skills and perspectives. We offer a wide variety of open-enrollment and custom programs through this location.
English
$4,400 USD
|
9 Jun 2026 - 11 Jun 2026
|
Available
|
Our Greensboro Campus
This 19-acre, tranquil, wooded campus is the headquarters for our research, publication, and product development work. It’s also an ideal setting to reflect on personal leadership abilities and develop new skills and perspectives. We offer a wide variety of open-enrollment and custom programs through this location.
|
English
|
$4,400 USD
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|
|
15 Jun 2026 - 17 Jun 2026
Available
Located in St. Petersburg, FL, the Eckerd College Leadership Development Institute (LDI) has been a CCL Network Associate since 1981. Eckerd College is a private, liberal arts college with a national reputation for its innovative educational programs.
CCL leadership development programs delivered by trained faculty at one of our partner organizations
English
$4,400 USD
|
15 Jun 2026 - 17 Jun 2026
CCL leadership development programs delivered by trained faculty at one of our partner organizations
|
Available
|
Eckerd College in St. Petersburg
Located in St. Petersburg, FL, the Eckerd College Leadership Development Institute (LDI) has been a CCL Network Associate since 1981. Eckerd College is a private, liberal arts college with a national reputation for its innovative educational programs.
|
English
|
$4,400 USD
|
|
|
30 Jun 2026 - 2 Jul 2026
Available
The capital of Spain, Madrid offers famous museums, luxury shopping, world cuisine, and legendary nightlife, as well as charming historic neighborhoods, parks, and cultural centers.
English
€3,900 EUR
|
30 Jun 2026 - 2 Jul 2026
|
Available
|
Madrid, Spain
The capital of Spain, Madrid offers famous museums, luxury shopping, world cuisine, and legendary nightlife, as well as charming historic neighborhoods, parks, and cultural centers.
|
English
|
€3,900 EUR
|
|
|
15 Jul 2026 - 17 Jul 2026
Available
Located in St. Petersburg, FL, the Eckerd College Leadership Development Institute (LDI) has been a CCL Network Associate since 1981. Eckerd College is a private, liberal arts college with a national reputation for its innovative educational programs.
CCL leadership development programs delivered by trained faculty at one of our partner organizations
English
$4,400 USD
|
15 Jul 2026 - 17 Jul 2026
CCL leadership development programs delivered by trained faculty at one of our partner organizations
|
Available
|
Eckerd College in St. Petersburg
Located in St. Petersburg, FL, the Eckerd College Leadership Development Institute (LDI) has been a CCL Network Associate since 1981. Eckerd College is a private, liberal arts college with a national reputation for its innovative educational programs.
|
English
|
$4,400 USD
|
|
|
21 Jul 2026 - 23 Jul 2026
Available
This 19-acre, tranquil, wooded campus is the headquarters for our research, publication, and product development work. It’s also an ideal setting to reflect on personal leadership abilities and develop new skills and perspectives. We offer a wide variety of open-enrollment and custom programs through this location.
English
$4,400 USD
|
21 Jul 2026 - 23 Jul 2026
|
Available
|
Our Greensboro Campus
This 19-acre, tranquil, wooded campus is the headquarters for our research, publication, and product development work. It’s also an ideal setting to reflect on personal leadership abilities and develop new skills and perspectives. We offer a wide variety of open-enrollment and custom programs through this location.
|
English
|
$4,400 USD
|
|
|
4 Aug 2026 - 6 Aug 2026
Available
The headquarters for our APAC operations, our Singapore office is located within The Concourse, a 41-story office tower on Beach Road. The office is close to Kampong Glam, also known as Singapore’s Muslim Quarter, where notable landmarks include the golden domed Sultan Mosque and the Malay Heritage Centre. Clothing boutiques, street art, and trendy cafes line nearby Haji Lane.
English
S$6,500 SGD
|
4 Aug 2026 - 6 Aug 2026
|
Available
|
Our Singapore Office
The headquarters for our APAC operations, our Singapore office is located within The Concourse, a 41-story office tower on Beach Road. The office is close to Kampong Glam, also known as Singapore’s Muslim Quarter, where notable landmarks include the golden domed Sultan Mosque and the Malay Heritage Centre. Clothing boutiques, street art, and trendy cafes line nearby Haji Lane.
|
English
|
S$6,500 SGD
|
|
|
4 Aug 2026 - 6 Aug 2026
Available
The capital of Spain, Madrid offers famous museums, luxury shopping, world cuisine, and legendary nightlife, as well as charming historic neighborhoods, parks, and cultural centers.
English
€3,900 EUR
|
4 Aug 2026 - 6 Aug 2026
|
Available
|
Madrid, Spain
The capital of Spain, Madrid offers famous museums, luxury shopping, world cuisine, and legendary nightlife, as well as charming historic neighborhoods, parks, and cultural centers.
|
English
|
€3,900 EUR
|
Want to Offer Frontline Manager Training to Multiple Participants?
Volume pricing options are available for organizations wishing to offer our frontline manager training or other open leadership programs to multiple leaders.
Let’s co-create a custom leadership solution for your organization. Our dedicated experts can assess and design for your organization’s unique needs for first-level manager training.
Scale development for frontline managers and all leaders with unlimited access to our proven programs, assessments, and more, all based on 50+ years of pioneering research.
Still Have Questions?
We’re here to answer your questions about frontline manager training and more.
What Our Alumni Are Saying
As a top-ranked provider of leadership development, we’ve shaped the industry for more than 50 years and are trusted globally to design and deliver solutions that enable individuals and organizations to reach their full potential. Clients around the world — including 2/3 of the Fortune 1000 — have partnered with us to offer frontline manager training to their leaders, driving remarkable transformations at their organizations.
But don’t just take our word for it — take theirs.
Impact of Our Frontline Manager Leadership Program
What participants said about Maximizing Your Leadership Potential, our frontline manager training program:
would recommend the course to others
1
%
have been able to apply program lessons at work
1
%
say they’re more effective as a leader
1
%
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Discover more about what participants learn in our frontline manager leadership program.
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Let’s Discuss Frontline Manager Training for Your Organization
Our experts are here to help. Get in touch with us about how our first-level manager training program can maximize the leadership potential of your frontline managers. We’d love to hear from you!
Related to Frontline Manager Training
Want to scale development for large groups of frontline leaders? Build their leadership skills with our gamified, self-paced, online frontline leadership training course.
It can be challenging for first-time managers as they transition from individual contributors into leadership roles. CCL Boost™ for New Leaders is our self-paced, asynchronous video-based course, especially for first-time managers.
Frontline Manager Leadership Training: Research & Resources
Replace Type
Learn what our research found are 12 most common challenges faced by new managers as they transition from being individual contributors to leading people and projects, and how to support them.
Replace Type
In every career journey, you’ll need to be able to play each of these 4 leadership roles from time to time. The key comes in your ability to select the right leadership role for any given situation, to play it well, and to shift between roles as appropriate.
Replace Type
Different situations call for different leader mindsets, skillsets, and responses. Watch this webinar to learn shifts that managers in a new leadership role must be able to make.
More Information About Frontline Manager Training
What is a frontline manager course?
Maximizing Your Leadership Potential, our immersive, research-based first-level manager program, guides participants in the leadership skills necessary to be an effective manager of people and projects. This highly individualized frontline manager leadership program helps new and experienced first-level leaders adapt to the challenges of their unique role and context, and can be delivered either online or in person, with personalized guidance from an experienced executive coach.
Who is a frontline manager course designed for?
Our transformative first-level manager training course is designed for current and future managers of people and projects, supervisors of individual contributors, and first-level leaders who play a key role in their organization’s success.
What will participants learn in a frontline manager course?
Participants of our highly personalized and research-based first-level leader course, Maximizing Your Leadership Potential, learn how to understand personal strengths and weaknesses, align intentions with impact, deliver constructive feedback and hold performance conversations, collaborate with others, leverage influencing styles and tactics, manage conflict and resistance, and facilitate better conversations.
How can a frontline manager course help maximize leadership potential?
Our first-level leader course helps individuals at this level maximize their leadership potential by leveraging research-based content that focuses on the unique challenges they face. Because the program is highly individualized, interactive, and feedback-driven, first-level leaders will have the opportunity to gather coaching and tools that hone critical leadership skills like influencing, giving and receiving feedback, communicating, and facilitating effective developmental conversations.
Question not answered here? Check out our . Still have questions? Let’s have a conversation!
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