Duration: 1 hour
No matter what level you occupy in an organization, timely, ongoing, accurate feedback is the best tool for improving yourself and helping others develop.
Whether we’re catching people doing it “right” or catching our people early in their mistakes to help them avoid bad habits, giving meaningful and effective feedback is an important component to helping people develop and to getting the job done.
Creating and delivering a specific message based on observed performance is the key to effective feedback. Effective feedback should enable the receiver to walk away understanding exactly what he or she did and what impact it had on you.
Our Leading Effectively webinar shares insights from more than 3 decades of experience. In this session, we’ll address:
- An overview of why feedback is important to success
- Common mistakes in giving feedback
- 3 steps to giving effective feedback
- 10 key traps to watch out for when giving feedback
Lynn Fick-Cooper brings more than twenty years of experience in leadership positions from a variety of organizations. In addition she has ten years of experiential group facilitation and classroom training experience in helping individuals become more effective leaders and helping teams work more effectively and collaboratively through a variety of leadership development programs, including CCL's Women's Leadership Program, Leadership Development Program, Foundations of Leadership program, and a variety of customized programs with clients in the consumer electronics, financial, hospitality, and cable industries as well as small business owners from a variety of industries. Lynn's previous experience at CCL includes serving as group director of institutional advancement with responsibility for fundraising and alumni relations; corporate relations manager where she managed the corporate giving program; and manager of marketing with responsibility for the marketing strategy, marketing communication, and public relations functions. Prior to joining CCL, Lynn held a variety of positions including: managing government and community affairs for the Greensboro Area Chamber of Commerce; serving as vice president of marketing for Huthwaite, Inc., a sales research and training firm outside Washington, D.C.; and serving as director of public relations for IHFRA (International Home Furnishings Representatives Association). Lynn received her B.A. in Communications and M.B.A. from the Bryan School of Business both at the University of North Carolina at Greensboro.