On-Demand
Duration: 1 hour
Price: $120
Premium Members Price: $36

Conflict is inevitable in individual and organizational life. We often try to avoid it in hopes that the difficulty just disappears. Successful leaders know that if conflict is embraced rather than avoided it can lead to fresh opportunities, ideas, and solutions. This session provides an overview of the cognitive, emotional, behavioral, and normative approaches leaders (and others) can use to engage conflict effectively.

In this session you will discover:

  • A deeper understanding of your attitudes and responses to conflict
  • The importance of “cooling down” and “slowing down” to regulate conflict emotions
  • Constructive behavioral approaches for engaging conflict
  • Methods for creating norms to improve team and organizational conflict culture

Target Audiences:

  • Leaders and managers in corporate, government, and nonprofit organizations
  • Team leaders
  • Training directors and trainers
  • Executive coaches
  • Facilitators
  • Conflict management and resolution specialists
  • Mediators, ombuds, and alternative dispute resolution specialists

About The Presenters

Craig E. Runde , director of new program development at the Eckerd College Leadership Development Institute (LDI), oversees training and development on the Conflict Dynamics Profile assessment instrument. He is the coauthor of Becoming a Conflict Competent Leader (Jossey-Bass and Center for Creative Leadership, 2007), Building Conflict Competent Teams (Jossey-Bass and Center for Creative Leadership, 2008), and Developing Your Conflict Competence (Jossey-Bass and Center for Creative Leadership, 2010). Craig is a frequent speaker and commentator on workplace conflict issues. Before joining LDI, he was the director of the International Center for Computer Enhanced Learning at Wake Forest University. He received his B.A. from Harvard University, M.L.L. from the University of Denver, and J.D. from Duke University. He has practiced law in Colorado and has taught at the University of Minnesota Law School and Wake Forest University.

Tim A. Flanagan , director of custom programs for LDI, earned his M.A. at the Ohio State University and worked in higher education for eight years before entering the human resource development field in 1985. His experience includes leading the senior leadership development programs at the Harris Corporation; managing consulting services for Development Dimensions International; building the training program at AAA, Tampa; and guiding the custom development of discovery learning programs at Paradigm Learning. He is a frequent presenter at professional conferences and has consulted with scores of leading national and international firms. He is the coauthor of Becoming a Conflict Competent Leader (Jossey-Bass and Center for Creative Leadership, 2007), Building Conflict Competent Teams (Jossey-Bass and Center for Creative Leadership, 2008), and Developing Your Conflict Competence (Jossey-Bass and Center for Creative Leadership, 2010).

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