The success of companies large and small across the North American continent lies in the attitudes and behaviors of the men and women that work for them. What do these North Americans think about their work and the organizations they work for? To address this question, CCL maintains an ongoing survey of managerial attitudes, to which we invite people from around the world to participate to provide us with their perspectives.

This report looks at both the attitudes reflecting how North American managers and other professionals are thinking about their work, and how they see the dynamics in their own organization. We do this because it is important to understand attitudes of employees at all levels of an organization because those attitudes affect organizational performance – and with the difficult economy, organizations need to take advantage of every opportunity to improve corporate performance. For example, organizational commitment, organizational support, and job satisfaction are related to decreased absenteeism, lower turnover, and better job performance – all of which are issues critical to the organization’s bottom line. Organizations benefit by understanding employee attitudes.

Overall, we are seeing that American managers and other professionals report being highly engaged in their work and see their organizations as a place providing support for good performance. In light of our recent economic and environmental struggles, this is good news. The voices of 1,544 respondents tell us that Americans see the workplace positively. This is not to say that employees or managers have a Pollyanna-type view of organizational life. They noted plenty of problems especially with the way organizations manage politics and the levels of work facing each individual. However, this does suggest that our managerial and professional workforce finds meaning in work and is motivated to take part in organizational life – both of which help organizations to be successful and can provide a competitive advantage.

Published: June 2010
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