For 100 years, KONE has been a global leader in the elevator and escalator industry. With urban environments growing briskly in recent decades, the company’s expertise offers tremendous potential for growth.
In 2007 in the Americas, concerns over internal matters typically overruled customer needs. Safety incidents were occurring too often and operational discipline was lax and inconsistent. But what most alarmed new CEO Vance Tang was the level of comfort with this performance within the organization. He expected more from KONE, and he viewed leadership development and culture change, ultimately focused on the customer, as the best way to get there.
Faculty from CCL’s Organizational Leadership practice worked with KONE in a powerful developmental process called Transforming Your Organization, collaborating with the KONE senior leadership team in designing each step.