In late 2008, the global economy was in turmoil.

Banking and financial-service firms faced unprecedented challenge and uncertainty—and U.K.-based Barclaycard wasn’t immune. Even so, Barclaycard leaders were clear they needed to look to the future. A renewed emphasis on customer needs and experience was essential—and it would be fueled by greater collaboration, innovation, and operational excellence. Eva Vandor, head of Barclaycard Academy, and James Prior, head of Executive Development, were tasked with ensuring the company had the skills to transform the business while managing external turmoil.

Previously, the organization offered various leadership development programs, but they were segmented within business units. “We needed a leadership strategy that was connected to the larger business strategy,” said Prior. “Through Barclaycard Academy, we began to move to a consistent leadership model and an integrated, effective, efficient framework for leadership across the company.”

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