Registration FAQs

Ways to Register

There are three easy ways to register:

  1. Online: Our secure, online registration process allows you to select your desired program date and location, provide your contact and payment information, and submit your form directly through our Web site.
  2. By Postal Mail or Fax: Download a registration form in Adobe Acrobat (pdf) and submit as indicated on the form.
  3. By Phone: Simply call Client Services in the region where your program is located: +1 336 545 2810 (North America), +32 (0) 2 679 09 10 (Europe), or +65 6854 6000 (Asia).

Enrolling in a Program

Payment Options

Assignments to complete before the program. (Pre-course Materials)


Enrolling in a Program

How can I register for a program?
There are three ways to register for a CCL program:

  • Online: Our secure, online registration form allows you to select your desired program date and location, provide your contact and payment information, and submit your form directly through our Web site.
  • By Postal Mail or Fax:  Download a registration form in Adobe Acrobat (pdf) and submit as indicated on the form.  Although available dates change regularly, the most current date and location information is found on the "Dates" tab on each program page.
  • By Phone: Simply call Client Services in the region where your program is located: +1 336 545 2810 (North America), +32 (0) 2 679 09 10 (Europe), or +65 6854 6000 (Asia).
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Is your online registration system secure?
Our secure server encrypts all payment information you send us, including your name, address, credit card number and its expiration date. The encryption process takes all this personal information and converts it into code that is securely transmitted over the Internet.

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How far in advance do I need to register for a program?
Class size is limited and many programs require the completion of assessment survey's (pre-course materials), which are distributed seven to eight weeks in advance of the program. For these reasons, it is important for you to register as far in advance as possible. To register, download the registration form or contact info@leaders.ccl.org.

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What if I'd like to attend a program on an earlier date than is currently available?
Participants wishing to attend a program earlier than is currently available may apply for standby status. To apply, you must confirm a date you can attend and complete all the necessary assessments. You can then be placed on a waiting list to replace cancellations in programs currently filled, often with very short notice. For more information about the Center's standby policy, please contact info@leaders.ccl.org.

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How long should I wait between programs?
Development is an ongoing and long-term process that requires a participant's dedication both during the program and afterwards. For this reason, we recommend that participants do not enroll in a program within twelve to eighteen months of the completion of another program.

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Is the Center for Creative Leadership on the General Services Administration (GSA) Training Schedule?
The Center for Creative Leadershipis proud to be on the GSA Training Schedule (Schedule 69). CCL provides Federal government clients with a wide range of Management, Organizational and Business Improvement Services products in leadership training and development. For more information about purchasing instruments or enrolling in our leadership programs, contact Client Services at +1 336 545 2810.

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Is there a limit on the number of participants from one company in a single program?
In general, we recommend no more than two participants from a company enroll in a program on a certain date. This is done to ensure that participants experience a safe environment within the classroom, allowing all to openly share, discuss issues related to their development, and feel comfortable that a level of confidentiality will be maintained. If you are interested in a program with participants solely from your organization, you may want to investigate our custom program options.

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What if I'm a government employee?
Most government agencies require the use of "training forms" when a staff member decides to seek outside training options. If your agency requires these forms, please provide them to the Center at the time of registration so we may follow the necessary steps to process your registration.

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What if I'm unable to attend a program in which I've already enrolled?
Both CCL and participants put much preparation into a program before it begins. Because of this, we encourage you to try your best to attend the program for which you've registered. If you are unable to attend your program, you may do one of the following where the following fees apply:

Number of Weeks
before program		 Substitutions Allowed Transfer Fee Cancellation Fee
More than 8 weeks Yes (no fee) None None
5 - 8 weeks Yes (no fee) 10% of tuition* 25% of tuition
4 weeks Yes (no fee) 25% of tuition 50% of tuition
3 weeks No 25% of tuition 50% of tuition
2 weeks No 50% of tuition 100% of tuition
24 hours No 100% of tuition 100% of tuition
 

*For transfers occurring five to eight weeks from the program start date: Fees may be waived if the registered participant immediately selects a new program date. 

  • Transfer to another program date. Transfers occurring within eight weeks of the program will incur an administrative fee of 10 percent of the full program fee. Within four weeks of the program, 25 percent of the full program fee will be charged. Within two weeks of the program, 50 percent of the program fee will be charged. Within 24 hours of the program start, 100 percent of the program fee will be charged.
  • Provide a substitute. All fees are waived if your company arranges for a substitute participant who can complete all the necessary assessments (pre-course materials) and can attend on your original program date. Because of the time needed to process pre-course work, substitutions cannot be made within three weeks of the program date. Please be aware that substitute participants will be required to do a very quick turnaround on pre-course work for a program and this work may take several hours.
  • Cancel your registration. Registrations canceled less than eight weeks prior to the starting date of the program will incur a charge of 25 percent of the full program fee. Within four weeks of the program, 50 percent of the full program fee will be charged. Within two weeks of the program, 100 percent of the full program fee will be charged.  Please Note: If you cancel your registration, any assessment materials that we may have received from you will be purged from our system. We will be unable to provide assessment feedback from that data should you decide to re-register at a later date.
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What's included with my tuition?
Tuition covers all program materials, assessment feedback, and most meals. Lodging is not included, however, CCL reserves rooms at local hotels and will coordinate your accommodations.

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How are accommodations handled?
To assure participants comfortable, convenient accommodations, CCL reserves a block of rooms at selected hotels for the CCL-North America program locations. Hotel reservations are automatically made at the time of registration. Reservations are guaranteed, so please contact info@leaders.ccl.org if your plans change to avoid incurring unnecessary charges. Please do not contact the hotel directly. Because the chosen hotels are not affiliated with the Center for Creative Leadership, payment for accommodations should be made at the time of check out, not as part of your tuition payment. If your pre-course materials package contains a hotel card, please complete it and return it to the designated hotel. For the CCL-Asia and CCL-Europe program locations, please refer to your registration packet for details on nearby accommodations.

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Are Continuing Education Units (CEUs) available for my participation?
All open-enrollment programs have been awarded CEUs according to the number of instructional hours associated with the program. See our CEU page for general information about CEUs and a list of CEU hours available and their associated fees.

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Payment Options

Once I'm registered, how do I pay for a program?
CCL accepts the following credit cards: American Express, Discover, MasterCard, and VISA. If you choose to pay by check, please make it payable to the Center for Creative Leadership. You may also pay for your program with a purchase order or invoice. For more information about the use of purchase orders or invoices, please contact info@leaders.ccl.org.

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Is tuition assistance available?
Yes. As an integral part of our mission, we feel strongly obligated to assist leaders in the nonprofit and educational sectors who do not have the requisite funds to take advantage of our programs. One scholarship is set aside for each open-enrollment program, allowing a leader from the nonprofit or educational field to attend a program at 75 percent off the regular tuition fee. You may download a scholarship application and mail or fax it to CCL for review. For more information, contact info@leaders.ccl.org.

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Assignments to complete before the program. (Pre-course Materials)

What are pre-course materials? Why are they important?
Self-awareness is a key aspect of each of our programs. As such, participants in most of our programs will be asked to fill out several assessment surveys. In addition, certain surveys require that evaluations be completed by the participant's direct reports, peers, and superiors. The surveys will be sent to you at least seven weeks prior to your program date and you will be given a deadline for completion. It is important that you, and those you chose to fill out assessments on you, adhere to this deadline to allow CCL sufficient time to compile a feedback report. This feedback report will offer you valuable insight and be an important tool in your program. Missing the deadline could jeopardize your attendance in the program.

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To whom do I distribute my pre-course materials (i.e. assessment surveys)?
Most CCL programs provide 360-degree assessment that provides a view of your specific leadership behaviors as seen by your boss, peers, and direct reports. Choose those who are familiar with your working style and can provide you with the most valuable feedback. Be honest: These assessments are confidential and all data collected belongs solely to you for your own development. The benefit you receive from these assessments depends on whom you choose to rate you. For the anonymity of your raters, no group can be scored with less than three respondents. In this way, it is statistically impossible to determine the identity of any individual rater.

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What if I don't have direct reports?
Although many of the pre-course assessments are designed for managers, some CCL participants have no one reporting to them. If you do not have direct reports, you may consider choosing internal or external customers and list them under a category called "other". This will allow you to pool the feedback from another group that is important to you and see it along with the feedback from your boss and peers.

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What is the process for completing these assignments?
You will receive any necessary pre-course materials at least seven weeks in advance of your program. Certain surveys require that evaluations be completed by the participant's direct reports, peers, and superiors. Choose those who are familiar with your working style and can provide you with valuable feedback. All completed materials should be returned within four weeks of your program date to allow the Center time to process and compile the feedback provided. Please note the deadline for returning materials and share this date with anyone that you ask to fill out a survey on you. If this deadline is missed, your attendance in the program may be in jeopardy.

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How long does the pre-course work take?
Although the time varies widely depending on the number of assessments in each program, you will invest many hours completing assessments for your program experience. This investment will pay great dividends in the program.

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Is my assessment data confidential?
Be assured that all assessment surveys and the resulting feedback report are treated with the utmost confidentiality. CCL will not share your results with other participants, your co-workers, supervisor, or anyone else in your organization.

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What if I miss my deadline?
All pre-course materials should be returned within four weeks of your program date to allow CCL time to process and compile the feedback provided. If this deadline is missed, your attendance in the program may be in jeopardy.

To discuss the status of your assessments, please call Assessment Services at +1 336 545 2820. If you are unable to complete your assignments on the given deadline, you may choose to transfer to a later program date. Please be aware that there may be additional fees involved if you do choose to transfer.

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