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The Center for Creative Leadership ("CCL") is committed to respecting and protecting the privacy of our constituents. CCL subscribes to the American Psychological Association's code of ethics regarding the use of an individual's personal data for research; this code is particularly concerned with protecting the rights of the person.
CCL has received TRUSTe's Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program. The details of the TRUSTe program are viewable by clicking the TRUSTe seal on CCL's Web sites or by clicking here.
The TRUSTe program covers only information that is collected through www.ccl.org, myCCL and IAS. It does not cover information that may be collected through our mobile applications.
CCL does not rent or sell information to any outside organizations. CCL also limits the information it collects to the minimum necessary to provide outstanding service. All financial information given to CCL is kept secure. CCL has partnerships with third parties where basic contact information and data are shared to deliver contracted services and research with CCL clients.
CCL will retain personal data for as long as it is needed to provide services to its Clients. CCL will retain and use this personal information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
CCL may also disclose personal information:
The Center for Creative Leadership's goal is to improve the quality of leadership in organizations through research, education, and the dissemination of knowledge. As part of this effort, CCL gathers research data on both organizations and people. These data are then analyzed and the results are used by CCL and published in summary form in reports designed for wide circulation. By providing personal data to CCL, users agree that we may use that data to deliver the requested service and communicate information regarding CCL-related programs, products and services in which they may be interested.
Since the organizations and people who participate in our training programs and other activities represent valuable sources for research data, the information collected from them is stored in CCL databases and may become a part of a research project. CCL has a strong commitment to protect the rights, privacy, and dignity of every person who participates in these activities. For this reason there are a number of safeguards in place:
In many cases, CCL collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes.
An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to CCL's Client (the data controller). If the Client requests CCL to remove the data, a response will be provided within 30 business days of their request.
The following discloses our information gathering and dissemination practices for the CCL's Web site: http://www.ccl.org. By providing CCL with personal data through its Web site, clients and users agree that their data may be used to render requested services and provide information on new programs, products, services and offerings.
People who are contacted by CCL are provided with a means of updating their information or informing CCL that they would not like to receive such information through the "opt-out" process detailed below.
In all cases where financial data is collected, it is solely for billing purposes and is collected using secure transmission technology.
CCL's site information request form requires users to provide contact information (such as name and e-mail address). This customer contact information is used to send the user information about the Center for Creative Leadership. Users may opt out of receiving future mailings; see the choice/opt-out section below.
If a user chooses to use the CCL Web site referral service to tell a friend about CCL, the friend's name and contact information will be collected. This individual will automatically receive a one-time e-mail inviting him or her to visit the site. He or she may contact CCL at firstname.lastname@example.org or the other opt-out options described below to request that CCL remove this information from its database.
CCL collects users' contact information (such as name and e-mail address) and financial information (such as account or credit card number). Contact information from the order form is used to send orders to its customers. Contact information is also used to get in touch with customers when necessary.
CCL collects information necessary for registration in a program. This includes the user's contact information (such as mailing address) and financial information (such as credit card number). Contact information from the order form is used for all necessary contact related to program attendance.
For memberships in myCCL, the myCCL member site collects member contact information and preference responses to leadership challenges. This information is used to contact members and to provide information regarding publications, research, programs, and other information to address his or her expressed interests. In addition, myCCL acts as the user portal for post-registration data and online assessments for programs. Members of myCCL are requested to log in during an e-Commerce transaction. Any information collected during the transaction will be used to process that order. In addition, this information may be used internally to provide better service to myCCL members. If registering for a program, some information gathered while logged in to a myCCL account may be used for the purposes of the program. Members can update their profile at any time while logged into myCCL. Members can also choose to opt out of receiving communications from us and our partners at the point where information is requested. In addition, members are provided with the option to opt out of all future communications. See Opt Out or Unsubscribe.
From time to time, CCL may post online surveys to ask visitors for opinions on leadership, CCL service, or visitors' needs. This information will be used internally to provide better service to CCL clients. Any customer contact information collected would only be used to contact the visitor if necessary. Demographic and profile data may also be collected as the need arises, and would be used for internal reporting only.
This site makes chat rooms, forums, message boards, and/or news groups available to some of its users. Any information that is disclosed in these areas becomes public information and users should exercise caution when deciding to disclose personal information. To request removal of personal information from CCL's blog or community forum, contact CCL at email@example.com. In any case where the removal of personal information is not possible, the requestor will be informed.
With their consent, CCL displays personal testimonials of satisfied customers on its site, in addition to other endorsements. With your consent your testimonial along with your name may be posted. Any client wishing to update or delete a testimonial should contact CCL at firstname.lastname@example.org.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. CCL's secure server encrypts all payment information, including name, address, credit card number and expiration date. The encryption process takes all personal information and converts it into code that is securely transmitted over the Internet using secure socket layer technology (SSL).
IP addresses allow CCL to diagnose problems with our server and to administer our Web site. IP addresses are used to gather broad demographic information for internal use only.
Technologies such as cookies, beacons, tags and scripts are used by CCL and its marketing partners, affiliates, analytics and online customer support provider. These technologies are used in analyzing trends, administering the site, tracking users' movements around the site and to gather demographic information about CCL's user base as a whole. CCL may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
As is true of most Web sites, CCL gathers certain information automatically and stores it in log files. This information may include IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. This automatically collected log information may combine with other information collected by CCL. This is done to improve the services offered you, to improve marketing efforts, analytics, and site functionality.
CCL uses Local Storage Objects (LSOs) such as HTML5 or Flash to store content information and preferences. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs, please click here.
CCL will not disclose your personal information to third parties except as necessary to fulfill order(s) for our goods and services and to validate your payment details.
In some cases, aggregate and/or anonymous information may be used for marketing, product development, strategic or research purposes directly associated with CCL.
Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with CCL Clients.
CCL partners with a third party to either display advertising on its Web site or to manage advertising on other sites. This third-party partner may use technologies such as cookies to gather information about user activities on this site and other sites in order to provide advertising based upon their browsing activities and interests. If it is desired to not have this information used for the purpose of being served interest-based ads opt-out by clicking here. (Or, if located in the European Union, click here.) Please note that this does not opt one out of being served ads. They will continue to receive generic ads for CCL products and services.
To update information in CCL's database(s), or to opt out of future communications, please use one of the options below to submit the details of your request:
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By providing personal and organizational information to CCL, users agree that the information may be used as described above. Clients or users who wish to have their response data removed from CCL's research database must submit their request in writing using this form. The completed form may be turned in at their CCL program, if applicable, or it can be returned to CCL using one of these options:
NOTE: In order to ensure that all assessment materials for individuals are received and scored, data are typically not deleted until 60-90 days after receipt of the Remove Data request. Individuals who have data removed from the database will not be able to receive a duplicate feedback report at a later date, nor will their data be available for use in any group profiles.