Category: Leadership Systems and Strategies

Enhancing 360-degree Feedback for Senior Executives, CCL Press, 1994

Robert E. Kaplan and Charles J. Palus

Management development that includes 360-degree feedback is generally considered an effective development technique for all levels of management. Senior executives, however, sometimes require a richer feedback experience - one which might also include one or more of the following: detailed verbatim descriptions of performance, observations from family members and friends, psychometric measures of personality and motivation, and data on early history, plus an extended coaching relationship with a professional in leadership development. With this added scope and power, however, comes increased risk, which makes it essential that additional precautions be taken. In this report, the authors offer guidelines for how enhanced feedback can be provided safely and effectively.

(See Table of Contents Below)

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Enhancing 360-degree Feedback for Senior Executives, CCL Press, 1994

Acknowledgments	vii
Preface	ix
Introduction	1
A Closer Look at Enhanced Feedback	2
Sources of Data	3
Numerical ratings plus verbatim comments	3
Data from the workplace plus data from personal life	3
Data on behavior plus data on motivation	3
Data on the present plus data on early history	3
Choosing suitable sources	4
Follow-through	5
Possible Outcomes	5
Evidence of Gain	5
Evidence of Pain	7
Absorbing the Impact	9
Making Safe Use of Enhanced Feedback	9
Select the Right Staff	9
Select the Right Participants	10
The organization nominates	11
Self-selection	11
The service provider selects	13
Tide the Executive Through	13
Preparation	14
Stress the positive	14
The service provider should never attack or coerce	15
After the feedback session, make sure that the service provider stays in touch	15
The service provider should help the executive get closure	16
Challenge the executive to make real progress	16
Make sure that the service provider builds a strong relationship with the client	17
Conclusion	18
Bibliography	19

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Category: Leadership Systems and Strategies

Table of Contents

Executive Summary