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Category: Communicating Effectively

Feedback That Works: How to Build and Deliver Your MessageCCL Press2000

Sloan R. Weitzel

Providing feedback to others about their performance is a key developmental experience. But not all feedback is effective in making the best use of that experience. This guidebook demonstrates the foundation for effective feedback practice, walking the reader through, step by step and in detail, the feedback method used at CCL. For anyone who wants to get better at giving feedback to anyone, whether they be a peer, direct report, or boss, this guidebook demonstrates how to create an effective message with real impact.

This title is also available in the following languages:

(See Table of Contents Below)


Format ISBN # Stock # Price Quantity
Guidebook  978-1-882197-58-3  405 $11.95  USD
Digital PDF  978-1-932973-05-1  405e $11.95  USD
Publication Discounts
To purchase multiple titles of one eBook,
please call +1 336 545 2810.


Feedback That Works: How to Build and Deliver Your MessageCCL Press2000

What Is Effective Feedback? 7
Ten Common Mistakes in Giving Feedback 9
Developing Effective Feedback Skills 12
Capture the Situation
Describe the Behavior
Deliver the Impact
Maintaining the Message 21
Putting It All Together 23
The Dozen Do’s and Don’ts of Effective Feedback 25
Words with Impact 26
Suggested Readings 27
Background 28
Key Point Summary 29



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Executive Summary

Read an Executiv e Summary on Feedback That Works (Adobe Acrobat pdf, 8 KB)


Related Webinars

Leaders who have read this book also enjoyed the following related webinars in the Leading Effectively Webinar Series:

Evaluating the Impact of Leadership Development



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