Category: Building Relationships

Conflict Guidebook Package,  CCL Press,  2003

Multiple Authors

The Conflict Guidebook Package consists of the following three CCL Press guidebooks:

• Managing Conflict with Peers by Talula Cartwright — Peer conflicts can arise from incompatible goals or different ideas for getting work done. Managers can use this guide to work through three key issues that can cause clashes in order to reach a successful resolution.

• Managing Conflict with Direct Reports by Barbara Popejoy and Brenda J. McManigle — Assists and prepares managers leading others to understand emotions that can trigger conflict, to clarify performance expectations, and to provide ongoing feedback for the support and development of their direct reports.

• Managing Conflict with Your Boss by Davida Sharpe and Elinor Johnson — Identifies steps you can take to gain perspective on and to manage conflict with your boss so that it focuses your energy and your boss's energy on the needs of the organization, moving both of your toward a more productive working relationship.