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Leading Effectively e-Newsletter - July 2005 Issue

Identity: A New View for Leading in a Diverse World

Finding common ground among co-workers isn't easy. Many managers are asking: "How do I lead when everyone seems so different?" Today, organizations - including their suppliers, customers and partners - are increasingly diverse, representing very different perspectives and cultures. While such interaction has many advantages, leaders also need strategies for navigating the challenges associated with religious, ethnic, cultural, gender and racial differences. This month, Leading Effectively breaks away from traditional discussions of "diversity in the workplace" and explores how individual identity affects the leadership dynamic at work.

This issue of Leading Effectively is adapted from Leadership in Action, Volume 24, Number 3, (CCL/Jossey-Bass July/August 2004). CCL's Leadership in Action newsletter aims to help practicing leaders, and those who train and develop practicing leaders, by providing them with insights gained in the course of CCL's educational and research activities. For subscription information, visit www.ccl.org/lia

Identity Heft
As a manager and leader, who you are carries a lot of weight. Researchers at the Center for Creative Leadership have found that your social identity plays a major role in how you lead.  (more... )

Identity and Conflict: A Leader's Role
When people with far different cultures and views find themselves working together, clashes, differences of opinion and even serious conflicts are bound to occur. As a leader, what can you do to help minimize the costs and maximize the gains of social identity difference?  (more... )

Understanding Diversity: Begin By Listening
Martin Luther King Jr. once said that "people fail to get along because they fear each other; they fear each other because they don't know each other; they don't know each other because they have not communicated with each other." As a leader, the first step to better understanding the diverse identities of your co-workers is to improve communication. And you can begin by active listening.  (more... )

Tension Triggers: What Sets Off Identity Conflict?
When a seemingly small act sets off major conflict, chances are social identity is involved in some way. And when social identity is an issue, leaders need to address both the trigger point and the underlying tension.  (more... )

For Example: Identity Differences At Work
From subtle actions to serious clashes, differences in social identity play out at work on a daily basis. Even so, many managers and organizations don't account for how social identity impacts the leadership dynamic at work. To illustrate the reality of identity difference, we share four examples.  (more...)

Leadership Talent Poll Results
In our June 2005 Leading Effectively e-Newsletter, readers were asked: How is "talent management" playing out in your organization. And where does leadership development fit in?   (more...)

Interested in republishing articles or excerpts from a CCL newsletter or CCL Press publication? Fill out our "Request to Republish" form, found at www.ccl.org/republish.



Further Your Development

The African-American Leadership Program and The Women's Leadership Program are two CCL open-enrollment programs that deal with differences in the workplace. The African-American Leadership Program is one of the few leadership development programs designed for and staffed by African Americans. This program offers a secure forum for exploring, in a substantive way, those issues that impact the career objectives of African-American professionals.

The Women's Leadership Program, designed for and staffed by women, brings the powerful assessment and feedback elements found in other Center programs together with research-based content that delves into issues and perceptions surrounding women's leadership and work experiences.

AUGUST 1st EARLY BIRD DEADLINE APPROACHING ... REGISTER NOW TO RECEIVE $200 DISCOUNT!

Rudy Giuliani October 5-7, 2005
Featuring Keynote Speaker RUDY GIULIANI
Hyatt Regency Jersey City on the Hudson
Jersey City, New Jersey


The seventh annual Friends of the Center Leadership Conference is a chance to explore new ideas on leadership and leadership development, examine today's leadership challenges, and network with peers, mentors and authors. Participants will include an international audience of 250 professionals from business, education, and nonprofit organizations who are interested in advancing the understanding, practice and development of leadership.



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Related Assessments

Benchmarks®, offered as part of the CCL Assessment Suite, is a comprehensive, 360-degree assessment tool for experienced managers that measures 16 skills and perspectives critical for success as well as five potential flaws that may stall or derail a promising career. It has been adapted in multiple languages for participants and their raters. SKILLSCOPE®, another 360-degree feedback tool offered in multiple languages, is a straightforward 360-degree assessment tool that assesses 15 key job-related skills essential for managerial success.

Related Research

CCL's Leadership Across Differences research project is designed to generate new knowledge, techniques and tools to help leaders deal effectively with the challenges of social identity differences in the workplace. For more information about the research or to inquire about becoming a participating organization, download the Leadership Across Differences project overview (Adobe Acrobat pdf, 160 KB)

Related Issues & Articles

February 2004: Reality LD: How Leaders Develop in the Context of Difference

September 2002: Leading in Europe: Paying Attention to Cultural Differences

Related Publications

Standing at the Crossroads: Next Steps for High-Achieving Women
Standing at the Crossroads: Next Steps for High-Achieving Women

Leading in Black and White: Working Across the Racial Divide in Corporate America
Leading in Black and White: Working Across the Racial Divide in Corporate America

Success for the New Global Manager: How to Work Across Distances, Countries, and Cultures
Success for the New Global Manager: How to Work Across Distances, Countries, and Cultures


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