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CCL Webinars

Crisis Leadership: How to Lessen the Impact of Chaos on the People You Lead

When: Available on Demand 24 x 7 for 15 days upon registration
Duration: 1 hour
Price: $50

CCL Webinar Registration

Crisis Leadership: How to Lessen the Impact of Chaos on the People You Lead

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For more information, email webinars@ccl.org

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Nothing tests a leader like a crisis. While the highly charged and often dramatic events surrounding a crisis can profoundly affect the people in an organization and even threaten its survival, there are actions a leader can take before, during and after to reduce the duration and impact of difficult situations. In this session you will learn that effective crisis leadership is comprised of three things - communication, clarity of vision and values, and caring relationships. Leaders who develop, pay attention to, and practice these qualities go a long way toward handling the human dimension of a crisis. Leaders must be prepared to manage a crisis not only within their own organization, but also within the greater orbit of their influence - clients and customers, the surrounding community, stockholders, suppliers, vendors, local government, concerned organizations, activist groups and the media. This webinar is designed to help leaders assess their strengths and weaknesses, learn new competencies and prepare for events that are as unpredictable as they are unavoidable.

You will learn how to:

  1. Be more prepared to contain a crisis;
  2. Regain control of the situation;
  3. Ensure the minimum amount of damage is done to the organization; and
  4. Effectively prevent, defuse, and reduce the duration of these extremely difficult leadership situations.

Maximizing the Value of the Webinar

  • Invite others to participate. Structure a group "lunch and learn" session and invite other colleagues to attend.
  • Debrief the lessons learned. Set aside time at the end of the Webinar to discuss takeaways, and how they apply to your group or organization
  • Tap into your training budget. Ask your HR group or manager to underwrite the Webinar as part of your organization's ongoing staff development effort.

About the Presenter

Gene Klann

Gene Klann brings a rich and varied background to the Center for Creative Leadership in Greensboro, NC. As a senior member of the Center's training faculty, he trains the Center's flagship offering, the Leadership Development Program (LDP)®, Looking Glass Experience, Coaching for Development, and Foundations of Leadership. His other responsibilities include feedback coaching, executive coaching, research and writing, and the design and delivery of custom programs.

Gene retired from the U.S. Army in 1994. His distinguished career included service in Vietnam, Germany (twice), Panama, the Gulf War, and Italy, and culminated with service at the U. S. military delegation to the North Atlantic Treaty Organization (NATO) headquarters in Brussels, Belgium. He successfully completed four tours of duty as a battalion or brigade-level operations officer as well as five command tours that included his tour as a battalion commander during Desert Shield and Desert Storm. Gene was awarded 17 personal military decorations during his 25-year career, including three for valor and 14 for specific acts of achievement or meritorious service.

Gene received his Ph.D., which proposed an original integrated systems approach to leadership development, from the Free University of Brussels. He earned a M.A. in International Relations from the University of Arkansas, European Campus, and a B.A. in History from Ripon College. He has also been awarded a diploma as a U. S. Army War College fellow from the NATO Defense College in Rome, Italy.

His book entitled Crisis Leadership was released in April 2003. His second book entitled Building Your Team's Morale, Pride, and Spirit was released in August 2004.
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