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Privacy Commitment

The Center for Creative Leadership is committed to respecting and protecting the privacy of our constituents. CCL subscribes to the American Psychological Association's code of ethics regarding the use of an individual's personal data for research; this code is particularly concerned with protecting the rights of the person. In addition, our policies are guided by the U.S. Department of Commerce's "safe harbor" principles covering data privacy for residents of the European Union. In fact, we strive to extend these more stringent data privacy protections to all Center clients, wherever they reside.

We do not rent or sell information about you to any outside organizations. Also, we limit the information we collect from you to the minimum necessary to provide outstanding service. All financial information you give us is kept secure.

Uses of Collected Information/Opt-in
By providing personal and organizational information to CCL, you agree that the information may be used:

  • to provide you with goods and services;
  • for client processing and administration;
  • for communicating information to you regarding our goods or services in which you may be interested;
  • for follow-up research questions;
  • to personalize services and meet individual needs.

We will not disclose your personal information to third parties except:

  • as necessary to fulfill your order(s) for our goods and services and to validate your payment details;
  • to subsidiaries or other companies within CCL's network.

In some cases we may use aggregated and/or anonymous information for marketing, product development, strategic or research purposes directly associated with CCL.

People who we contact are provided with a means of informing CCL that they would not like to receive such information through the "opt-out" process detailed below:


We provide constituents the opportunity to opt-out of receiving communications from us. The following are three options for removing information from our database to eliminate future communications or to discontinue service:

  • E-mail info@ccl.org
  • Mail to the following postal address:
    Center for Creative Leadership
    One Leadership Place
    Greensboro, NC 27438-6300
    USA
  • Call the following telephone number: +1 800 780 1031

To remove your email address from our electronic newsletters, please visit the Subscription Management page.


Products, Programs and Assessments
The personal and organizational information we collect is used to improve the quality of leadership and to provide essential feedback to participants. For specific details on our security commitment for assessment data, please refer to the "CCL Privacy Commitment for Assessment Data". For information on program participant user confidentiality, please refer to the CCL Privacy Commitment for Program Participants".


Web-based Submissions

The following discloses our information gathering and dissemination practices for the Center's Web site: http://www.ccl.org. By providing us with personal data through our web site, you agree that we may use that data to render requested services and provide you information on new programs, products, services and offerings. People who we contact are provided with a means of updating their information or informing CCL that they would not like to receive such information through the "opt-out" process detailed below.

Forms

Services

Technology

Choice



Our site's information request form requires users to provide us with contact information (such as name and email address). We use customer contact information from this form to send the user information about our company. Users may opt-out of receiving future mailings; see the choice/opt-out section below.


CCL® collects users' contact information (such as e-mail address) and financial information (such as account or credit card number). Contact information from the order form is used to send orders to our customers. Contact information is also used to get in touch with customers when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.


CCL® collects information necessary for registration in a program. This includes the user's contact information (such as mailing address) and financial information (such as credit card number). Contact information from the order form is used for all necessary contact related to program attendance. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services and is collected in a secure environment.


From time to time, we may post online surveys to ask visitors for opinions on leadership, our service, or their needs. This information will be used internally to provide better service to our clients. Any customer contact information we collect would only be used to contact the visitor if necessary. Demographic and profile data may also be collected as the need arises for internal reporting only.


Please do not send us any personal data about anyone else without their permission.


For memberships in myCCL, the myCCL member site collects member contact information and preference responses to leadership challenges. This information is used to contact you and to provide you with information regarding publications, research, programs, and other information to address the member's noted challenges. In addition, myCCL acts as the user portal for post-registration data and online assessments for programs. Members of myCCL are requested to log in during an e-Commerce transaction. Any information collected during the transaction will be used to process your order. In addition, this information may be used internally to provide better service to myCCL members. If registering for a program, some information gathered while logged in to a myCCL account may be used for the purposes of the program. Members can update their profile at any time while logged into myCCL. Members can also choose to opt-out of receiving communications from us and our partners at the point where information is requested. In addition, users are provided with the option to remove their information from our database to eliminate all future communications or to discontinue service. See Choice/Opt-Out.


This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Our secure server encrypts all payment information you send us, including your name, address, credit card number and its expiration date. The encryption process takes all this personal information and converts it into code that is securely transmitted over the Internet.


IP addresses allow us to diagnose problems with our server, and to administer our Web site. This IP address is used to gather broad demographic information for internal use only.


Our online bookstore uses cookies to keep track of the user's shopping cart. We use cookies to save the user's password so that it doesn't have to be re-entered with each visit to our site.


This site contains links to other sites. Center for Creative Leadership® is not responsible for the privacy practices or the content of such Web sites.


This site makes chat rooms, forums, message boards, and/or news groups available to some of its users. Any information that is disclosed in these areas becomes public information and users should exercise caution when deciding to disclose personal information.


Our site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the user. To remove your information from our database to eliminate future communications or to discontinue service, please see our contact information below.

To remove your email address from our electronic newsletters, please visit the Subscription Management page.


If you have any questions about this privacy commitment, you may contact:

CCL - Americas CCL - Europe, Middle East, Africa CCL - Asia-Pacific
Phone +1 800 780 1031 +32 (0) 2 679 09 10 +65 6854 6000
Facsimile +1 336 282 3284 +32 (0) 2 673 63 06 +65 6854 6001
E-mail info@ccl.org ccl.europe@ccl.org cclasia@ccl.org
Mailing Address Center for Creative Leadership
Attn: Client Services
One Leadership Place
Greensboro, NC 27438-6300
Center for Creative Leadership - EMEA
Rue Neerveld 101-103 Neerveldstraat
B-1200 Brussels, Belgium
Center for Creative Leadership (CCL) Pte Ltd
89 Science Park Drive
Singapore Science Park I
The Rutherford
Lobby B, #03-07/08
Singapore 118261